Administrative Assistant Sales

Kaye F. Lobato Da Costa

**** *. ****** **** **. #280 Irving, TX 75038? Cell: 469-***-**** ?

abg8qp@r.postjobfree.com

OBJECTIVE

To obtain a position that will allow me to use all of my previously

acquired administrative, sales, interpersonal and bilingual language

skills.

EXPERIENCE

Aarons Sales and Lease, Inc.

March '09- June '11

Sales Manager/ Customer Service Representative

. Greeting customer at the door and explaining the Aaron's customer

program and benefits to customer.

. Processing all order forms; conducting employment and resident

verification, contacting all references.

. Attending weekly sales meetings and conducting product benefit

presentations as requested.

. Answering all incoming calls and transfers to requested party.

. Developing marketing materials and strategy.

. Processing accounts calls, payments and appointment setting.

. Floor staging, merchandise setting and inspection.

. Management and assistance of merchandise service issues and

requests, restoration of all merchandise (Esp. electronics) back to

original company factory settings.

. Attending and completing all required certification classes both in

accounting and in sales through Aarons E-University.

Forsythe Appraisals- Dallas Branch

April '08- Sept. '08

Administrative Assistant/ Scheduler

. Answering all incoming calls and direct all calls to proper office

personnel.

. Management of the appraisers' daily appointment schedule; contacting

clients and setting appointments, route management and planning;

preparing and passing out daily schedules to appraisers.

. Assisting office staff and appraisers as a translator in

communicating with all Hispanic customers and clients; management of all

Spanish speaking only assignments and orders.

. Updating company clients on status of scheduled appointments and

estimated time of arrival of reports.

. Research and pulling of property tax records, area, site size, and

zoning.

. Receiving appraisal orders and inputting into AMS program.

. Uploading and shipping off completed reports.

American Architects Engineers Constructors, LLC

Sept. '07- March '08

Marketing Administrative Assistant

. Conducting cold calls, client surveys and appointment setting.

. Development of all marketing materials both in English and in

Spanish, campaign strategies, and company website design.

. Competition and market research.

. Purchasing of marketing, promotional, and building materials.

. Composing and sending out mailings, promotional e-mails, and

literature to new prospects and clients.

. Assisting company owner in the showing and advertisement of

residential homes; assisting in translating and communicating with all

Spanish speaking contractors and home buyers.

Continue on next page

Superior Concrete Products

Oct. '06- Sept. '07

Sales Administrative Assistant

. Conducting a minimum of 100 calls per day consisting of cold, follow

up and confirmation.

. Answering all Spanish speaking only incoming phone calls and

directing calls to proper office personnel.

. Assisting in development of company's monthly sales report.

. Management of sample inventory; Weekly intake and count, packaging

and shipping, and sending out weekly inventory request.

. Developing and sending e-mail follow up, confirmation letters and

transmittal letters.

. Assisting VP in sending out bids for subcontracted work, contacting

general contractors on bidding projects, following up on receipt of bids

and contracts sent out.

. Daily participating in company sales meeting.

EDUCATION

Brookhaven Community College

Fall '98- Fall '99

LANGUAGE AND SKILLS

Trilingual in English, Spanish and Portuguese; I speak, read and write in

all three languages. Basic and intermediate proficiency in MS Word, Excel,

Access, PowerPoint, Works, Outlook, and Outlook Express, AMS, ACI, POS and

Adobe Reader. Typing skills of 60 wpm and 8000 kph.

Additional references provided upon request.

Contact this candidate