Customer Service Quality Assurance

Linda Hardy

***** ****** ***** ****.

Randolph, MN 55065

Phone: 612-***-****

A versatile and straightforward person, with a strong background in Digital Electronics.

Over 15 years of experience within the same company demonstrating high standards for

Quality Control and Failure Analysis Techniques, including being adherent to Military

Standards and Specifications. Recently certified in Hand Soldering for Electronic

Assemblies in accordance with IPC-J-Standard-001, IPC-A-610 &NASA-Std 8739.3,

Wires and Terminals, Through Hole and Surface Mount Technologies.

WORK HISTORY

RAYMEDICA LLC 3/99 – 08/08

9401 James Ave. So. Suite # 120 – Bloomington, MN 55430

Position – Customer Service Representative

Daily contact and support for a variety of clients internationally, in addition to shipping

product, maintaining customer database, creating purchase orders, follow up contact of

unpaid accounts. Reported weekly to Upper Management, and Sales Representatives

regarding Distributor status, and inventory control.

MARKTECH SYSTEMS 8/97- 11/98

7500 Flying Cloud Drive - Eden Prairie, MN 55344

Position - Technical Support Rep

JOHN ALDEN LIFE INSURANCE

5100 Gamble Dr. St. Louis Park, MN. 55416 3/96 - 8/97

Position - Computer Technician/Print Operator

HONEYWELL INC.

Military Avionics Division, Minneapolis, MN. 4/90 - 4/92

Senior Software Technician

Military Avionics Division, St. Louis Park, MN.

Senior Quality Assurance Tech 2/87 - 4/90

Major Accomplishment:

* Promoted and awarded Quality Program responsibility for the Harpoon Missile Radar

Altimeter (normally assigned to degreed engineers).

Device Inspection Technician 10/84 - 2/87

Performed final acceptance testing on various Radar Altimeters.

Electro-Mechanical Device Inspection Technician 3/84 - 10/84

Performed final acceptance testing on various deployable weapons.

Residential Division, Golden Valley, MN.

Inspector 8/83 - 3/84

Performed final inspection on residential and commercial valves used in heating and

cooling systems.

Avionics Division, St. Louis Park, MN

Inspection Technician 9/81 - 8/83

Performed final acceptance testing on pilot check valves and traverse and

elevation controls used on M60 tanks.

Inspector 9/79 - 9/81

Inspected electrical relays.

Production Operator 6/78 - 9/79

Packaged relays for final shipment.

Production Operator 2/77 - 6/78

Operated miscellaneous light machinery.

Special Skills

Previously certified for soldering to Military Weapon Specifications

Certified for IPC-A-610 & NASA-STD 8739.3 Soldering on February 19, 2010

Education

Lakewood Community College: AAS degree, Micro-Computer Specialist 1995

Northwestern Electronics Institute: Digital Specialist Diploma 1984

*References upon request

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