Project Manager Quality Control

MAEBELLINE REYES BATO

Address: **** ** ****** **** ***** 3-9 South San Francisco, CA 94080

Mobile: 650-***-****

Email: ************@*****.***

AREAS OF INTEREST

Project Management, Requirements Analysis, Software Quality Control and Technical Support

PROFESSIONAL PROFILE

• Results-driven Information Technology Professional with four years of work experience in the field of

Information Technology which includes software quality control, requirements analysis and project

management.

• Focused team leader / player who excels at managing small and large scale projects, communicating

with US-based clients, collaborating with in-house and offshore development teams, and delivering

quality products and services to clients.

JOB EXPERIENCE

PROJECT MANAGER – Lakeside Technologies International – 2008 to 2010

• Led successful small and large scale projects with 4 to 10 team members to deliver minor and

major product releases within a one to three-month project duration

• Managed projects of US-based clients in the various fields of content management systems, e-

commerce and company and product brand website enhancement

• Managed projects with collaborative development efforts between in-house and off-shore project

teams

• Created project plan to define project objectives, scope of work and estimated project budget

• Reviewed and updated functional specifications to capture full project scope of work

• Created project schedules to properly define project team tasks, assignments and milestones

• Tracked project resources and activities from initiation to deployment phase in order to meet

client's immediate and long-term expectations and minimize potential risks

• Managed and reviewed cross-functional project documents to monitor project performance

• Prepared build delivery notices for external build uploads and delivery

• Reported and communicated with clients, third-party vendors and executive management on

project updates, issues and deliverables

REQUIREMENTS ANALYST – Lakeside Technologies International – 2007 to 2008

• Deployed to Overland Park, KS to meet with clients, observe how the current system is being

used and gather new requirements for future project enhancements (October – November 2007)

• Created functional specifications and detailed documentations for major and minor project

releases

• Communicated intensely with clients to gather and review requirements

• Consulted and reviewed system and design requirements with different functional teams

• Discussed and presented requirements to different functional teams

• Reviewed completed features delivered by project team (i.e. UAT after feature complete and

code complete, reports errors and work items if any)

• Helped managed project team together with Project Manager (i.e. Project Schedule, Project

Updates, Status Meetings and Bug Triages)

SOFTWARE TEST ENGINEER – Lakeside Technologies International – 2006 to 2007

• Deployed to Overland Park, KS to observe how the system is being used and to support

client concerns on a recent system upgrade on the product (December 2006)

• Designed test cases for thorough system and module testing

• Performed system functionality tests in both local and staging environments

Maebelline Reyes Bato

Mobile: 650-***-****; Email: ************@*****.***

• Reported system functionality bugs and collaborated with development team in issue

resolution

• Reported test results and updates to project leads

• Completed and delivered the assigned module on targeted time and date with minimal

issues

• Shared tasks with the team to work efficiently and effectively

TECHNICAL SUPPORT REPRESENTATIVE – ClientLogic (Sitel) Philippines – 2005

Provided clear inbound and outbound communication through telephone technical support and

excellent customer service solutions to users pertaining to DELL Personal Computer and Printer

technical problems

Maebelline Reyes Bato

Mobile: 650-***-****; Email: ************@*****.***

EDUCATION

MAPUA INSTITUTE OF TECHNOLOGY – June 2001 to July 2005

B.S., Computer Engineering

TECHNICAL SKILLS

Project Management Methodologies: Requirements Elicitation and Documentation

• Initiation Software Development Life Cycle

• Planning Software Quality Control Processes

• Execution Results Orientation

• Monitoring and Control Organization and Time Management

• Closing Internal and External Client Service and Support

Microsoft Project Cross-functional Team Building and Leadership

Microsoft Word, Excel and PowerPoint PC and Printer Troubleshooting

AWARDS AND ACHIEVEMENTS

Employee Recognition

• Employee of the Year – Lakeside Technologies, 2009

• Best in Client Satisfaction – Lakeside Technologies, 2006

Scholastic Awards

• Dean’s Award for Academic Achievement - Mapua Institute of Technology, August 2005

• Half-Academic Scholarship Award - Mapua Institute of Technology, SY 2001-’02, 2nd Semester

- Mapua Institute of Technology, SY 2002-’03, 3rd and 4th Term

- Mapua Institute of Technology, SY 2003-’04, 4th Term

- Mapua Institute of Technology, SY 2004-’05, 1st Term

TRAININGS AND SEMINARS ATTENDED

Are You Agile Enough? Agile Project Management, PSIA* - June 3, 2010

Practical Project Management, PSIA* - March 25, 2010

* Philippine Software Industry Association

Project Management with SDLC, Pheonix One - October 5-9, 2009

Requirements Analysis, DigiLeaf - January 30-31, 2008

Leadership Training Sessions, Lakeside Technologies International - April 2-July 22, 2009

Teambuilding Workshop (Lakeside Tech), Extreme Adventures, Inc. - August 1, 2009

Teambuilding Workshop, Lakeside Technologies International - August 15, 2008

Teambuilding Workshop (Lakeside Tech), MMLDC* - August 24, 2007

Teambuilding Workshop (Lakeside Tech), MMLDC* - June 30, 2006

* Meralco Management and Leadership Development Center Foundation, Inc.

PC and Printer Troubleshooting, ClientLogic (Sitel) - July – August 2005

* Character References will be available upon request

Contact this candidate