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Customer Service Manager

Location:
North Hollywood, CA, 91602
Posted:
July 01, 2011

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Resume:

Objective

A position that pays well, in a great environment full of team players. I

would like to have room to grow, and also be able to uplift the environment

I am in and make it a place where people enjoy coming and want to come

back; customers and employee's alike

Skills Profile

. Hardworking, efficient, sociable, and discreet.

. Team player, great leadership skills

. Great communication, phone, and organizational skills

. Loss-Prevention techniques/skills

. Great customer-relations background; people person,

. Experienced in handling confidential paperwork

. Operates incoming and outgoing calls accurately and efficiently.

. Ability to take accurate phone messages and deliver messages promptly

. Microsoft Office; Internet and Tech savvy

. Type 50 WPM

. Able to work with little to no supervision

. Experience training new employees

.

Employment History

Executive Asst/Project Coordinator February

2010 - November 2010

David & Sabastian Fashions Inc., Los Angeles, CA SALARY:

$25/hr

. Managed all incoming/outgoing phone calls and mail; with prompt

responses

. Organized files, contacts, and calendars in excel

. Arranged travel accommodations, meetings, catering etc.

. Scheduled commitments in the most time efficient way

. Kept projects on schedule Coordinated work flow.

. Personal Errands

. Style Coordinator

. Arranged and organized all projects for company including photo

shoots, castings, etc.

. Some payroll

Key-Holder/Sales Associate/Customer Service March 2009 -

January 2010

Kitson Melrose, Los Angeles, CA SALARY: $12.50/hr

+ 3% Commission

. Met Sales Quota 25,000 bi-weekly; sometimes more

. Customer Service, Cashier, Answered Front phones

. Organizing/recovering the store

. Open/close register/ Cash drops

. Easily Accommodate customers problems

. Never let a Customer leave empty handed!

. Helped Train new employees

. Gained new Clients

. Merchandising/Styling mannequins and store

Sales Associate/Customer Service /Stock April 2009 -

January 2010

Kire Plastina Westfield Topanga Mall,Chatsworth, CA SALARY:

$11.00/hr + 2% Commission

. Met Sales Quota 15,000 bi-weekly; sometimes more

. Customer Service, Cashier, Answered phones

. Organize/recover the store

. Open/close register

. Cash drops

Sales Associate/Customer Service November 2005

- December 2007

Barnes & Noble, Studio City, CA SALARY:

$9.50/hr

. Accurately working the register; Open/Close register

. Customer Service Skills; easily dealt with customer problems

. Answering Phones/handling customer inquiries/issues over the phone.

. Recovery of the store

. Selling Memberships and B&N credit card

Volunteer June 2003-Spring

2007

Learning Process Daycare, Los Angeles CA

SALARY: $0-50?/week

. Accurately filed confidential Parent and Child information.

. Led activities for Children, including games, reading, and playtime.

. Answered Phones, Kept track of Menu records, as well as a bit of book

keeping for Daycare

. Kept Bright and Happy demeanor while with children, Parents, and co-

workers.

.

Education

Los Angeles Valley College, Valley Glen CA

. Associates of Science

o International Business (in progress)

Humboldt State University, Arcata CA Jan 2008 - May 2009

. Bachelor of Science

o International Business (incomplete)

. Bachelor of Art

o Music Composition (incomplete)

Diploma

North Hollywood H.S., North Hollywood CA

. Naturalist Academy, AP/Honors classes

References

Business: Kal Williams,

Owner, David & Sabastian LLC.

818-***-****

Eduardo Cabrera,

Asst Manager LIVE! on Sunset,

Asst Manager -Kitson

Manager/ Sales Associate - Kira Plastinina

818-***-****

Personal: Amanda Smith

Manager Safe Harbor

424-***-****



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