Project Manager Customer Service

914-***-**** Mobile abg8px@r.postjobfree.com

SUMMARY Experienced, enthusiastic and proven IT professional with

record of significant accomplishments and contributions.

Demonstrated ability leading people and projects, provide

technical leadership and guidance for solution design,

administering and implementing complex technology programs with

multimillion dollar budgets from initiation through delivery in

fast paced, enterprise-sized environments. Ability to

communicate at all levels as well as being able to successfully

drive cultural change within groups. Excellent technical,

analytical and problem solving abilities and command of current

hardware and software.

PROFESSIONAL

EXPERIENCE

August 2010 IBM, Thomas J. Watson Research Center, Yorktown Heights NY

Present Technical Project Manager

Project Manager in charge of the retirement of two legacy

datacenters and the construction of two new state-of-the-art

Smart/Green strategic datacenters. Server optimization,

consolidation, virtualization and asset moves also in scope.

Planned the relocation of all Research customer assets (>3000

Servers, >125 Racks) to the two new datacenters. Heavy

stakeholder interaction, documentation and meeting management.

Hardware in scope are IBM System/P, System/Z, XiV SAN Storage, IBM DS4800

Storage,, IBM Tape Robots, BladeCenters, and other various

IBM Rack Mounted pizza boxes, PIX Gateways, Video/VoIP

equipment and Network switches and routers (Cisco, Juniper,

BMT).

Managed a team of six Technology Workstream Leads from the following

disciplines; Engineering, Architecture, Network, Storage and

Backup, Real Estate/Facilities and external vendors including

AT&T, LightTower, Perreca, Grubb and Ellis and Fluor Inc.

April 2007 - Banc of America Securities, New York NY

Jan 2010 Vice President, Change Manager

Senior Technical Project Manager managing team of Technical Project

Managers plus managing own project workload in support of Global

Bank Securities & Wealth Management division plus other core

LOB's and Trading groups. Managed business driven initiatives

and internal support programs. Worked closely with the governing

PMO to promote standards and set policies and procedures, gather

metrics and manage data quality. Methodology used was Six Sigma

based DMAIC based project management methodology. Regularly met

with LOB stakeholders and Technology Leads to ensure smooth

delivery. Used MS Sharepoint exclusively for archiving all

project documentation and artifacts

Managed planning and implementation of UNIX, Linux and Windows based

application and database environments leveraging both new and

repurposed equipment.

Managed migration of Servers, Racks, EMC and NetApp Storage devices from

declining Data Centers to Strategic Data Centers

Managed planning and implementation of Utility Compute/VM environments

Managed all project related Labor and Capital expenses, budget

management, resource forecasting and scheduling

Mentored incoming TPM's and provided guidance and leadership during their

ramp-up

July 1997 - JPMorgan Chase & Co., New York NY

Dec 2006 Vice President, Investment Bank Technology

Project Manager - Global Shared Data Migration Program

Dec 2005 to Dec 2006

Project Manager for the migration of IB Shared and Home Data to

JPMC's new strategic server and storage infrastructure.

Supervising a staff of four direct reports and several indirect

reports in North America, this position required heavy

communication with the IB business managers, Technology leads

and end users as well as the discovery and collation of group

and user data, storage analysis and capacity planning with the

Global Storage team to accurately provide growth in the new

environment and execution of the actual migration of data and

devices from tactical Data Centers to strategic Data Centers.

This position required heavy stakeholder interaction.

JPMorgan Chase - cont'd

V.P., Project Manager - OneDesk Global Deployment Program Team

Feb 2002 to Dec 2005

Senior Project Manager for Enterprise Technology Services

program to convert approximately 16,000 Investment Bank users to

a common desktop platform based on Windows XP. The charge of

this position was the delivery of the "OneDesk" platform, with

requisite functionality, performance and customer service, to

all LOB's and Trading floors within the North American

Investment Bank.

Senior Technology Officer / Business Technology Infrastructure

Mgr July 1997 to Feb 2002

Senior member of the Midtown Operations support team. Managed

all technology related projects, restacks, deployments,

upgrades, storage, Data Center capacity planning, Disaster

Recovery requirements planning and execution and Service Level

Agreements. Team lead on Midtown Operations Y2K

remediation/implementation program which included Novell and

Microsoft server installations, desktop refreshes, application

packaging and application testing.

Oct 1995 - IBM Global Services Poughkeepsie NY

Jul 1997 Regional Technical Lead/Senior Network Architect

Manager of Southeast Region of major outsourcing contract.

Project oriented environment geared toward low risk, high

quality work on time and under budget. Responsibilities included

managing staff in remote locations as well as all Netware and

Windows Server installations, moves and upgrades. Implemented

Novell Server instrumentation with LanDesk Management Suite,

develop SLA's for support and monitoring.

Technical Profile

Methodologies Working knowledge of PMI Methodology, Six Sigma Lean DMAIC

process, various homegrown PMM

& Tools methodologies, Microsoft Project, Microsoft Project Server,

Microsoft Sharepoint, Clarity, Maximo, assorted homegrown and

third-party Project Management tools.

Applications Microsoft Office (all versions), Outlook/Exchange, MS

Visio, Lotus Notes, assorted other Lotus products, 1-2-3,

certified cc:Mail Engineer. Also, real world use of various

common canned apps as well as internally developed applications.

Hands on experience with FTP clients, assorted Remote Control

products, workflow automation tools, reporting applications,

etc. Implementation level knowledge of SQL, Sybase, Oracle,

Powerbuilder, Siteminder, Interwoven, Websphere, SunGard product

integration and connectivity, IBM MQ, Business Objects, etc.

Server/Hosting Microsoft Windows NT Server Certified, Microsoft Active

Directory, Microsoft SMS, Microsoft Windows NT Workstation 3.51

& 4.0 certified, experience with Windows 2000, Windows XP.

Novell Netware versions 4.x, 5.x, 6.x, Microsoft SNA Server,

Microsoft SQL Server, Sybase, Oracle, Unix/Linux, Netezza Data

Warehouse Appliances,. Strong working knowledge of LAN/WAN

hardware including Cisco, IBM, BMT, Brocade, Juniper etc.

Knowledge of protocols including IPX/SPX, TCP/IP, DHCP, DNS,

WINS, NetBIOS, Novell NWIP, SLP, NFS.

Network Mgmt Novell ConsoleOne, JRBUtils, DameWare tools, Microsoft

SMS, assorted Identity Management tools,

Tools Compaq Insight Manager, Tivoli, Intel LanDesk, LanAlyzer, Novell NMS,

Cabletron Remote LanView, HP OpenView, ArcServe (ver. 4.x, 5.x &

6.x).

Hardware Hands on knowledge of HP/Compaq DL servers, IBM and Dell

Servers, Desktop and Laptop systems, EMC Frames, Network

Appliance Filers, Sun servers, Fujitsu servers, various

Handheld devices, RIM Blackberry, Apple Macintosh line, Netezza

Data Warehouse Appliances, CD & Optical Jukeboxes, DAT and DLT

Tape Backup Solutions, Cubix Systems. Working knowledge of

network interface cards including Intel, IBM, Broadcom, 3Com,

Intel, SMC, etc. Extensive knowledge of Hewlett-Packard,

Lexmark, Tektronix, Epson, Canon and other printers, scanners

and peripherals.

Market Data Implementation level knowledge of Bloomberg, Reuters, NewsEdge,

NewsAgent, QuoteAgent, TibLink, Excel Add-in's, etc.

EDUCATION

Sept 1994 - The College of Westchester, White Plains, NY

June 1996 Computer Operations/Office Automation - Degree attained -

Associate of Occupational Science

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