Sales Customer Service

M arcus A. Reed

**** ***** *** *** ****

Panama City, FL 32405

301-***-****

**********@******************.***

Objective

H ighly motivated, energetic Computer Repair Technician with excellent

organizational, communication skills, seeking Information Technology position to

u tilize 10 years of diverse computer experience.

Education and T raining

12/2007- 03/2010 Community College of Air Force

64 Credit Hours – Associates Aircrew Safety

Systems Technology

4/2007 Non-Commissioned Officer Academy –

D istinguished Graduate

01/2002 P rinciples of I nstruction

Work Experience

03/2008 – Present Owner, Computer Technician, Consultant

I Q Computer Services LLC Alexandria, VA

Manages company operations, sales, accounting, and

administration. Diagnoses and repairs computer

hardware, desktops, laptops, and associated peripherals.

C learly communicates instructions during remote

t echnical support. Installs Windows operating systems.

Consults with business and consumer customers on

network set up, data protection, hardware and software

i nstallation and sales. Resolves customer service issues.

Schedules work and manages company finances.

I nteracts with partner companies, M icrosoft, Dell, and

Symantec.

09/2005- 8/2010 Customer Assistant, Sales Associate

Best Buy Waldorf, M D

Greets customers, asks personalized sales questions,

and suggests products based on customer interaction.

Completes sales t ransactions. Configures sales displays.

Delivers personal and group demonstrations. Primary

expertise in computer and home theater departments.

05/2002 - 05/2005 1ST A irlift Squadron, United States Air Force

A ndrews AFB, M D

Aircrew Flight Equipment Craftsman, Technician

Repair, inspect, and maintain survival equipment

i ncluding electronic night vision goggles, nuclear f lash-

blindness googles. Converts data equipment

m anagement and records t racking system to new web

based system. Trains technicians on data entry and

computer policies. Section computer security manager.

Software

Windows 7

Windows Vista

Windows XP

W indows 2000

M ICROSOFT Office

M ICROSOFT Power Point

M ICROSOFT Access

M ICROSOFT Word

M ICROSOFT Excel

M ICROSOFT Outlook

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