Customer Service Administrative Assistant

Zelma Rivas

Post Office Box ****, Clifton Park, NY 12065

Phone 518-***-****

Email Address: abg8n4@r.postjobfree.com

Objective: To obtain an administrative assistant position that draws upon

my proficiency with Microsoft Office Suite, my experience prioritizing

goals, ability to work independently, work under pressure, multi-task,

improvise and meet demanding deadlines.

Skills

. Word, Excel, Outlook, Access, Internet proficient, Typing

. Proofreading, public relations, problem resolution abilities

. Exceptional organizational, communication and interpersonal skills

. Punctuality, reliability, confidentiality, integrity

Education

Masters of Science, Public Administration

Sage College of Albany

Bachelor of Science, Legal Studies

Sage College of Albany

Paralegal Certificate, Marist College

Employment

Kelly Services - State of New York Temporary Secretary (2010 - 2011)

Provided a full range of administrative, secretarial and office support to

the Associate Director and office staff; maintained Associate Director's

calendar; answered telephones; open, reviewed and distribute mail; scan and

filed documents into the electronic document management system; entered

updates and/or contract changes into the document management system (DMS);

created various documents and charts; assisted with rewriting and

proofreading documents; coordinated travel arrangements and processed

travel vouchers, scheduled meetings and coordinated conference calls.

Additional Administrative and Secretarial Experience:

. Provided administrative and secretarial support to various units;

supervised clerical staff; created charts, graphs, spreadsheets.

Prepared reports using statistical and narrative information. Prepared

responses to letters concerning program policies and procedures for own

or Director's signature; distributed new policies and procedures.

Performed search by Internet for time-sensitive department related

issues. Performed complex administrative office duties as requested.

. Functioned as a team player; facilitated office meetings; delegated and

oversaw work, made certain that Units met all necessary deadlines and

associated Unit goals; trained employees how to use software programs;

assisted with basic troubleshooting of software and hardware; and,

assisted with any special projects.

. Prepared and processed purchase order requests. Created, organized and

maintained files (including

electronic) of correspondence, filed the material and searched for the

material when requested. Periodically purged obsolete material for

storage or disposal.

. Customer service - responded to inquiries from customers by email,

correspondence, telephone and fax. Compiled data relevant to complex

inquiries in order to provide a basis for a reply. Disseminated reports

and documents to internal and external stakeholders.

. Reviewed all incoming mail and determined their significance. Opened,

reviewed and distributed mail in accordance with staff assignments.

Contact this candidate