Customer Service Manager

Cortney G. Janusz

**** ***********

Bakersfield, CA 93311

c870.373.0779

***********@*******.***

Objective

My goal is to find a long-term/ permanent position with a company where

I can demonstrate my quality leadership and creative skills. I love

working with people, and I have a strong service, sales and management

background which I believe to be assets in my repertoire of abilities.

I am also personable, outgoing, and great with taking on several tasks

on a daily basis.

Qualifications/ Skills

Microsoft Office, Word, Publisher, and Excel, 65wpm, excellent

organizational and communication skills, thrive when working with a

team, have office, retail and management experience, have planned and

executed several events for philanthropic organizations with which I was

affiliated. I am a self-starter, energetic, motivated, and quick on my

feet. If given the opportunity, I believe I could thrive with and be an

asset to any organization.

Education

2005-2007 University of Memphis, Memphis, TN

Student of Architecture

2001-2003 International Academy of Design, Tampa, FL Associate's

Degree of Interior Design

1999-2000 Ozarka College, Melbourne, AR

Basic Studies

Employment Experience

2009- Present David's Bridal, Bakersfield, CA; North Little Rock, AR

Shipping/ Receiving Mgr. and Service Supervisor Respectively

David's has taught me the proper skills to manage time and associates,

while giving excellent customer service. I have done scheduling,

payroll, open/close store, and worked closely with upper management in

projects and skill-building training.

Continuing with this company in another position, I have been able to

learn more about the operational duties that are required to motivate

the business. I have strived to build the integrity of the team, while

interacting on a daily basis with management and associates. My daily

duties include managing incoming and outgoing shipments, providing

customer service and overseeing proper execution of special orders.

2008-2008 National Home Centers, North Little Rock, AR

Flooring Sales

Commission sales position in a high end home design store. I worked

with the flooring team and their customers to select, order, and

schedule installation. The company did fall thru within months of my

being hired, so I did return to my former position at Bath and Body

Works.

2007-2009 Bath & Body Works, North Little Rock, AR

Co-Manager

With this company, I have gained a great amount of knowledge

regarding coaching and developing team members. Selling strategies,

accountability, and high traffic work ensured a fast-paced environment.

I am a key holder, responsible for opening and closing the store, making

bank deposits, maintaining daily retail operations and building team

character and morale.

2000-2003/ 2006-2007 Dillard's, Jonesboro, AR; North Little Rock, AR

Ctr. Manager

With Dillard's, I was able to work a large retail store at both the

associate and basic management level. Working with customers first in a

clothing department of the store, I would give service through fitting

room trials, size and style options, and cleaning/ re-stocking the

floor. As a counter manager in the cosmetic department, I kept up with

goals and accountability, scheduled events and customer returns, gained

insight into the details of the business.

Strengths and Opportunities

I have worked in both management, and as a team member. I do believe my

greatest strength to be the area of "motivate and inspire," as I am a

great team leader and a positive influence to group activities and

goals. I am able to maintain composure and remain collected in high

pressure situations, but am able to get the job done. I work well with

others, but have the motivation and drive to be given a task and

complete it without re-instruction or assistance. I take direction

well, and am a very quick learner.

I am also the former assistant program/ craft coordinator for Camp

Quality Arkansas. With this organization, I helped in planning and

execution of a full week of camp for kids whose lives had been affected

by cancer. There were also monthly gatherings and activities for which

I was responsible. It was one of the most fulfilling experiences of my

life.

Salary Requirements

This area is open for discussion, but I am looking for a competitive

salary and benefits.

References needed available upon request

Contact this candidate