JOETTE BRIGGS, SPHR

***** ********* *** 858-***-**** (H)

abg8mg@r.postjobfree.com

San Diego, CA 92131 858-***-**** (C)

VICE PRESIDENT, HUMAN RESOURCES

Results-oriented Human Resources leader with a broad business perspective

acquired through line and staff positions in multiple industries from

startups to Fortune 500 leaders. Solid track record helping companies align

the passion and talents of their workforce with the goals of the business

and needs of the customer. Generalist expertise includes:

Strategic Planning Employee Relations Organization Development

Compensation/Incentives International HR Performance Management

Benefit Design/Budgeting Union/Labor Relations Internal Communications

Recruitment/Integration Quality/Lean Management Acquisition Assessment

PROFESSIONAL EXPERIENCE

HUMAN RESOURCES CONSULTANTS, INC., San Diego, CA

2007--Present

Principal

. Southern California consulting practice serving organizations

requiring HR consulting services, creation of HR infrastructure, or

transitional in-house leadership.

. Client projects include customized compensation/incentive programs,

organizational design and succession planning, performance assessment

instruments, employee relations/team interventions, executive

coaching, training programs, benefit design and executive recruitment

projects.

ANACOMP, INC., San Diego, CA (Document Management Technology)

2006--2007

Vice President Human Resources

(Resigned)

. Provided strategic leadership for 850 domestic employees in 30 states

and 150 European employees.

. Directed six HR professionals through heavy layoff activity in some

divisions and high growth/acquisitions in government contracts segment

of the organization meeting critical deadlines and exceeding project

goals.

. Eliminated significant express mail expense and improved productivity

by automating employee transactions.

. Implemented a predictive sales performance tool for hiring Sales

Representatives to improve hiring decisions.

SMARTDRAW.COM, San Diego, CA (Business Graphic Software Design)

2004 - 2005

Director, Customer Service and Human Resources

(Position consolidated with CFO)

. Created the infrastructure for a Human Resources function for a $10M

organization and recruited new executive team.

. Designed and administered Employee Opinion Survey and developed an

employee retention blueprint.

. Reorganized/streamlined the shipping/order fulfillment procedures and

changed delivery provider with annual savings of over $20,000 in

domestic and international media delivery expense.

. Managed Customer Technical Support team and implemented training

programs to maximize sales.

PARKER HANNIFIN CORPORATION, San Diego, CA (Engineering &Manufacturing)

2003--2004

Division Human Resources Manager

(Resigned)

. Represented HR function on Acquisition Team evaluating several

synergistic businesses across the USA.

. Implemented an automated web based Performance Assessment/Talent

Management System in 90 days.

. Selected for prestigious leadership training for General Management

potential, "Taking Charge of Change."

. Facilitated quarterly employee meetings to review business performance

and for improved communication and alignment for 750 employees in San

Diego and Tijuana Plants. Lean Management and Six Sigma metrics

utilized.

JOETTE BRIGGS, SPHR

DJ ORTHOPEDICS, INC., Vista, CA (Medical Device Mfg.)

2001--2003

Manager, Human Resources & Diversity

(Major Company Layoff)

. Managed HR Business Partners and support personnel to support 1,200

employees worldwide and assisted organization with IPO in 2001.

. Negotiated new employment agency vendor contracts and implemented hiring

process improvements saving over $250K in unnecessary labor expense by

controlling temp to hire assessment period.

. Created strategic plan with Operations team to transfer 200 manufacturing

positions to Mexico Plant.

. Coordinated successful RIF of 250 employees over a six-month period,

maintaining productivity and avoiding litigation.

IDRC/TELESPECTRUM WORLDWIDE, INC., San Diego, CA (CRM Inbound Service)

1996 - 2001

Vice President-Human Resources

(San Diego Office Closed)

. Joined start-up for client Sprint's inbound service center and

facilitated growth from 250 to 1,500 employees with $100M revenue in six

months the first year of operation.

. Successfully led IDRC through merger with Telespectrum Worldwide, Inc. in

1998 melding cultures, practices and reorganizing business divisions.

Responsibility grew from 2 to 10 Call Centers with 20 direct reports and

5,000 employees spread across the USA and Canada, including three

unionized centers.

. Reduced recruiting expenses by 40%, standardized operating procedures,

and designed Management Training Program developing key managers for

senior assignments.

COX COMMUNICATIONS SAN DIEGO, San Diego, CA (Telecommunications) 1986 -

1996

Manager-Field Operations (last two years) 1994 - 1996

(Resigned

to return to HR)

. Coordinated cable TV, telephone, and high-speed product launch in San

Diego market supporting 400,000 customers and $100M in revenue. P & L

responsibility for Field Service and Sales Department.

. Architect of comprehensive re-engineering, work redesign and process

improvement effort resulting in $100,000+ expense reductions and 50%

sales increases using a new compensation incentives and combining

sales, installation and repair into one position.

. Transferred to former Times Mirror Cable facility in Vista to manage

Field Operations and facilitate the integration of their employees

into the Cox Communications culture and business processes.

Manager, Human Resources (first eight years) 1986 - 1994

. Contributed to the strategic direction of the organization by

supporting company growth from 400 to 1,500 employees. Managed

department of 6 professionals providing comprehensive HR generalist

services.

. Designed and implemented a customized point factor compensation system

to encourage employee talent to work in customer contact positions

representing a radical culture change from common industry practices.

. Launched Quality Training initiative transitioning into a customer-

focused culture preparing for telecommunication competition as a

certified facilitator for three customized ODI Quality training

courses

Marion Merrell Dow Pharmaceutical (Director, Human Resources ) --

Cincinnati, Ohio 1982--1986

Procter & Gamble Manufacturing Corporation (OD & Training Manager )--

Cincinnati, Ohio 1979-1982

EDUCATION AND TRAINING

MBA, Management/Organizational Development-Xavier University, Cincinnati,

Ohio

BSBA, Human Resources-University of Cincinnati, Cincinnati, Ohio

Certificate of Achievement in Environmental Interior Design/Facility

Management-Mesa College, San Diego

Senior Professional in Human Resources (SPHR), SHRM Accreditation Institute

AIRS e-Certification-Talent Recruitment

Adjunct Instructor for UCSD, SDSU, Webster University and University of

Redlands-Adult Evening Classes

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