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Customer Service Quality Assurance

Location:
Schenectady, NY, 12304
Posted:
July 02, 2011

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Resume:

Charles Phipps ("FIPS")

P.O. Box ****

Schenectady, New York 12304

518-***-****

abg8md@r.postjobfree.com

OBJECTIVE

Seeking a position that utilizes my education and experience in

a

productive work environment.

SKILLS

Acquisitions (Accounts Payable, Ordering, Two Column

Bookkeeping)

Civil Service Test Monitoring

Computer (Windows, Word, MS Office, Excel, Access)

Copy Room (Photocopying, Collating)

Document Scanning

General Office (Filing, Fax, Light Typing 30 WPM, Light Data

Entry,

etc.)

Inventory/Stock (Records Maintenance, Supplies)

Library Support (Reference, Circulation, Shelving, etc.)

Loss Prevention

Mailroom (In house Sort/Delivery, Picking/Packing, Pitney Bowes

6100)

Microfilm Scanning/Retrieval

Office Supervision (Planning, Scheduling, Problem Resolution,

etc.)

Payroll Processing

Pharmacy Support (Filling, Benefits Reports, etc.)

Quality Control

Records Maintenance

EXPERIENCE

ADMINISTRATIVE CLERK

2008 2010 U.S. Census Bureau, Albany, NY

Selected and hired Census employees

Entered and maintained employee records

Processed payroll for 450 employees

TEST MONITOR

2004 2009 N.Y.S. Dept. Of Civil Service, Albany, NY

Administrated Civil Service policies and procedures

Position required strict confidentiality

Quality assurance and record keeping

NEWSPAPER CARRIER

2007 2009 The Daily Gazette, Schenectady, NY

Daily delivery of newspapers to subscribers

Position required time management

Customer service skills

EDUCATIONAL READER/SCORER

2004 2007 Kelly Services, Albany, NY (Assigned to Measured

Progress)

Determined learning curves for targeted “No Child Left Behind“

schools

Position involved independent judgments in scoring tests

Cited by management for speed and accuracy percentiles

TAX PROCESSING CLERK

2004 2007 Bank of America, Menands, NY

Reviewed N.Y.S. Tax returns for accuracy and completeness

Required strict confidentiality of information

Consistently achieved processing quotas

RECONCILIATIONS CLERK

2002 2003 ACS State and Local Solutions, Albany, NY

Resubmitted previously rejected child support payments

Position involved tight deadlines and good public relations

Performed work independently and in group settings

FREELANCER

1999 2002 Albany, NY

Temporary assignments in the clerical field; worked at

diverse locations as MVP Health and Bank of America.

EDUCATION

B.A., Interpersonal Communications

State University of New York, Albany



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