Medical Assistant
Resume:
CYNTHIA "CINDY" D. CLAY
Leesville, Louisiana 71446, United State
Mobile: 337-***-**** Day
time: 337-***-**** E-
Mail:*****************@********.***
Message: 337-***-****
Dear Sir/Madam:
I would like to apply for a position.
I have 30-plus years of experience in the medical field as a Medical
Assistant/Clinic Nurse, Office Manager/Administrator, Personal Secretary
and a National Certificated Phlebotomist.
I am accustomed to a fast-paced environment where deadlines are a priority
and handling multiple jobs simultaneously is required. I enjoy a challenge
and work hard to attain my goal. Constant communication with all levels of
physician, employees, and patients has strengthened my interpersonal
skills.
Throughout my career I have been known as a quick learner, self-starter,
and a dedicated worker. I have demonstrated my ability to handle a variety
of tasks effectively and deliver on a deadline. Although I work well
independently, I am equally comfortable working as part of a team.
I hope after your review of my resume you will be interested in conducting
an interview. I am eager to meet with you and explore the possibility of
utilizing my experience and knowledge; I know I could be a great asset to
your company.
You can reach me at my cell 337-***-**** and leave a message.
Thank you for your time and consideration.
Sincerely,
Cindy Clay
CYNTHIA "CINDY" D. CLAY
1302 South 12th Street
Leesville, Louisiana 71446, United State
Mobile: 337-***-****
E-Mail:*****************@********.***
Message: 337-***-****
PROFILE
. Accomplished, versatile health care professional with extensive
administrative and clinical experience.
. Excellent communication skills to easily establish rapport with
diverse personalities while providing care in a positive and
empathetic manner
. Demonstrated ability to work effectively with physicians and staff at
all levels of experience.
. Proven record of exercising initiative, accomplishing multiple and
challenging responsibilities, resolving problems, learning new
information quickly, and remaining calm in crisis situations.
. Computer literate: Windows, Microsoft programs, WordPerfect, Print
Master, and Picture It.
. Tiger/Misys Medical Software, Athena: patient scheduling,
billing/statement/collection programs.
. Understands and complies with all rules of confidentiality.
. Sets high standards, takes pride in work, and exhibits a high level of
integrity, character, and teamwork.
AREAS OF EXPERTISE
. Quality Patient Relation/Communications
. Medical Terminology
. Physical Assessment
. General Bookkeeping
. Time Management
. CPT & ICD-9 Coding
. Quicken Bookkeeping
. Self Motivated
. Management and leadership skills
. Resourceful
. Detail oriented and accurate
. Human Resource and Marketing Skills
. Insurance Knowledge
. Solid organizational skills and can-do attitude that contributes to
team-player approach
. CPR certified
. Nationally Certified Phlebotomist
CYNTHIA "CINDY" D. CLAY
1302 South 12th Street
Leesville, Louisiana 71446, United State
Mobile: 337-***-**** Day
time: 337-***-**** E-
Mail:*****************@********.***
Message: 337-***-****
EXPERIENCE
BYRD MEDICAL CLINIC
Leesville, Louisiana
Medical Assistant/Clinic Nurse/Phlebotomist
January 2008- Present
Dr. Francis Fraser, Urology
. Go over charts day before appointment to make sure all labs, X-ray,
Ultra Sounds, etc. referrals from consulting doctors are properly
filed in each chart.
. Interview patients for their complaints, or follow up problems along
with vitals.
. Assist doctor with procedures in office including passing instrument,
maintaining sterile and non sterile conditions, and draping and
position patients.
. Prepare medication and insert cancer treatment (BCG) by way of
catheter into patient's bladder.
. Assist and setup diagnostic and technical procedures, operate special
medical equipment and apparatus.
. Perform Urodymanic Study.
. Set and assist Cystoscopy in office.
. Make appointment for physician specialists, X-Ray, Ultra Sound, IVP
and Bone Scan.
. Draw blood, label, and log and prepare specimens to be shipped to off
sites laboratories.
. Collect urine from each patient and run basic urine analysis.
. Obtain certification/authorization from commercial insurance for
procedures or test.
. Assist with coding, ICD-9 or CPT.
. Clean instruments and package for steam sterilization two times a
week.
. Make sure test requisitions are stocked.
. Make sure the patient understands medication instructions, surgery
follow up care or insure patient understood doctor or PA
instruction...
. Keep all rooms stocked with supplies and education materials.
. Order and keep inventory of clinic supplies.
. Notify patients of test results to include schedule the patient to
come for office treatment, referral to specialist or call in
prescription for treatment.
. Assist with incoming phone calls.
. Assist with scheduling appointments.
. Manage the flow of patient phone calls during the day: assess the
importance of each phone message and return calls on priority basis.
. Educate patients on procedures and test ordered.
. Ensure time is allotted at end of day for doctor to complete charts,
discuss and document doctor's instruction to interpret results when
calling patients.
. Work with Bayne Jones Army Hospital referral and medical records
department for appointments for soldiers and their dependants.
. Provide reassurance and encouragement.
BYRD MEDICAL CLINIC
Leesville, Louisiana
Medical Assistant/Clinic Nurse/Phlebotomist
February 2008- January 2010
Dr. Asher H. Qarni, Pulmonary Medicine
. Go over charts day before appointment to make sure all labs, X-ray,
Ultra Sounds referrals from consulting doctors are properly filed in
each chart.
. Interview all patients for their complaints, or follow up problems
along with vitals.
. Assist doctor with procedures in office sterile and non sterile.
. Make appointment for physician specialists, X-Ray, CT, PET scan and
Bone Scan.
. Draw blood, label, log and prepare specimens to be shipped to off
sites laboratories.
. Obtain certification/authorization from commercial insurance for
procedures or tests.
. Assist with coding, ICD-9 and CPT.
. Keep rooms stocked with supplies and education material.
. Order and keep inventory of clinic supplies
. Assist with incoming phone calls.
. Assist with scheduling appointments.
. Manage the flow of patient phone calls during the day: assess the
importance of each phone message and return calls on priority basis.
. Educate patients on procedures or tests ordered.
. Bill in hospital and procedure charges.
. Perform Pulmonary Function Test pre and post.
. Administer breathing treatments.
. Administer antibiotic and steroid injections.
. Notify patients of test results to include scheduling the patient to
come in for consultation, in office treatment, referral to specialist
or call in prescription for treatment.
. Clean instruments and package for steam sterilization two times a
week.
. Make sure test requisition are stocked.
. Refill and monitor patient medications as needed.
. Ensure the patient understands medication instructions.
. Ensure time is allotted at end of day for doctor to complete charts,
discuss and document doctor's instruction to interpret results when
calling patients.
DR. CHRISTINA LORD OB/GYN
Leesville, Louisiana
Medical Assistant/Clinic Nurse August
2004- February 2008
. Secure a health and medical history from patient or family member.
. Record blood pressure, pulse, respiration, temperature and weight.
. Make initial assessment of patient's complaint to determine type of
exam needed.
. Confirm pregnancy by urine testing.
. Responsible for educating new obstetric patients about medication,
fall precautions, obtain family history, give initial obstetric
pamphlets and prenatal vitamin prescription, and explain to patient
what they can expect at their prenatal visits
. Prepare labs requisitions or set up Ultrasound appointments before the
follow up visit.
. Upon receipt send obstetrical labs to the labor and delivery
department at Byrd Regional Hospital.
. Schedule obstetric patients, who need to have consults, with a
Maternal Fetal Medicine clinic (in Lake Charles, Alexandria, Layffette
or Shreveport), collect patient notes/lab, US results and fax to
selected facility, notify patient of appointment date and time.
. Responsible for putting obstetric patients on the Non Stress Test
monitor, and entering information into Ultrasound computer.
. During examination or treatment of patient (Pap smear, Breast Exam,
Pelvic exam, LEEP, Cryo Treatment, Colposcopy, Endometrial biopsy,
Inter-uterine contraceptive devise, or minor surgery) position and
drape patient, select instruments, set up equipment/instrument and
assist the doctor, as needed.
. Apply clinical and HIPPA guidelines concerning the release or
obtaining of patient's medical records while maintaining patient
confidentiality.
. Notify patients of test results to include scheduling the patient to
come in for consultation, in office treatment, referral to specialist
or call in prescription for treatment.
. Transcribe hand written office visits notes, conversations to patient
made by me or instructions from doctor into EMR..
. Scan and file original medical documentation in the patient EMR.
. Schedule outside appointments with specialist, hospital surgery, and
Bone Density, lab or x-ray department.
. Label, log and prepare specimens to be shipped to off sites
laboratories.
. Clean instruments and package for steam sterilization two times a
week.
. Make sure test requisition is stocked.
. Make sure the patient understands medication instructions, (especially
first time contraceptives users), and understand treatment and follow
up care.
. Independently perform nursing procedures such as drawing blood;
administering intramuscular, allergy, immunization or antibiotic
injections, bladder catheterizations, wound care and dressing change,
staple or suture removal, waived laboratory tests, renew
prescriptions, all are posted in patient EMR.
. Order and maintain inventory of clinic, drug and samples supplies.
Clean and stock rooms at end of day.
. Make sure charges, diagnostic codes and procedure codes are correctly
marked for billing, using the current Procedural Terminology (CPT) and
International Classification of Diseases (ICD),Health Care Financing
Administration Common Procedure Coding System (HCPCS); Physician's
Desk Reference.
. Train new employees of basic clinical protocol.
. Mail monthly reminder letters to patients for Well Woman appointments,
and send letters with copy of normal Pap smear results.
. Pull the notes the day before making sure lab results or outside
records are on chart for doctor to evaluate prior to seeing the
patient for each patient's follow visit. If no outside records have
been received, make arrangements for a medical record release to be
sent to specified facility to let them know the patient has an up
coming appointment.
. Complete pathology requests/lab orders/schedule any mammograms,
ultrasounds, IVP, Dexa Scans, and give patients any instructions
concerning tests.
. Refill and monitor patient medications as needed.
. Manage the flow of patient phone calls during the day: assess the
importance of each phone message and return calls on priority basis.
. Ensure time is allotted at end of day for doctor to complete charts,
discuss and document doctor's instruction to interpret results when
calling patients.
. Review schedule for next day and prepare as needed.
LOUISIANA ORTHOPAEDIC & SPINE INSTITUTE Baton
Rouge, Louisiana
Medical Assistant
October 2003-May 2004
This is a four doctor practice with ten physician assistants, ten medical
assistants, business office medical records department, X-Ray department
and collections department. I served as the floating Medical Assistant, for
all the doctors. I assisted the Neurologist from Tulane Medical Center one
day a month, to include scheduling appointments, obtaining insurance
approval for any
procedures and assisting with the patient or test. I also travel one to two
days a week to a satellite clinic in Gonzolas, LA.
. Obtain and review patient data, i.e., patient complaints, medical
history and/or records before patient sees the doctor.
. Make initial assessment of patient's complaint to determine type of
exam needed.
. Review medical charts prior to scheduled appointment for current X-
rays results.
. Interview and walk new patients to x-ray department.
. Assisting or taking notes when doctor is treating or examining
patient.
. Write prescriptions and monitor patient's pain medication.
. Make sure patients understand doctor's instructions in their care.
. Fit patients with durable medical supplies ordered by doctor.
. Apply plaster or fiberglass splints and casts.
. Clean, package, and autoclave instruments.
. Set up and pre-cert MRIs, CTs, Bone Scans, PT, OT, or Home Health.
. Schedule and pre-cert surgery with Insurances, Workers Comp, or
Attorneys.
. Remove sutures, staples, and pain pumps.
. Teach patients fixator pin or wound care.
. Undress wounds, injuries, or post op surgery sites, clean and redress
after x-rays and doctor's evaluation with patients.
. Responsible for schedule patients, assist with procedures, verify
insurance benefits, collect co pays, cleaning instruments and make
sure clinic was supplied for all physicians.
Additional part-time clinical experience during 1992-99 encompassed working
with an allergist and urologist. Performed basic nursing duties: gave
allergy shots, took vitals, drew blood, collected specimens, called in
prescriptions, and took patients' history or information relating to
physical ailments/complaints.
EDUCATION and TRAINING
Baptist Christian College and Northwestern State University Completed
48 credit hours.
Professional Training: Nurse Assistant, August 1978
Medical Terminology, March 1981
Medical Assistant, September 1982
QBC II Plus Hematology Systems, August 1998
OSHA's Hazard Communication & Blood borne Disease Pathogens in the Work
Place, Aug1990
Managing Your Patient's Accounts and Working Together For Collection
Success, April 1990
Insurance Processing and Coding ICD-(for the Doctor's Office, Medical
Collections Management, The Business side of Medicine, September 1999
Risk Prevention Skills-Communication and Record Keeping in Clinic
Practices, June 1992
Education in the ADHD-ADD Child, March 1994
How to Be Better At The Front Desk, March 1994
Managing Your Patients Accounts, June 1994
Epidemiology and Prevention of Vaccine-Preventable Diseases, July 20, 27,
August 3,
August 10, 1995
Pediatric Physical Assessment, August 1994, December 1994, May 1995
Quality Service Training, March 1995
Laboratory Monitoring and Interpretation and Results, December 1994
Denver II, April 1995
Immunization Updated, September 1995, 1996, June 1997
"Please Understand Me", December 1997
Medical Waste Handling and Disposal Requirements, December 1997
Coding For Optimal Reimbursement
Notary for the State of Louisiana 1988-present
Nationally Certified Phlebotomist 2009-present
CPR, February 2010 -2012
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