Customer Service Manager

Larry Eudaly

*** * ******* ? Pittsburg, KS ***** ? 620-***-**** ? *******@***.***

Summary of Qualifications

. Solutions-oriented IT professional providing technical expertise in

Computer Operations, Network Administration, Network Support, and Help

Desk Support.

. Strong technical background with a solid history of delivering

outstanding customer service.

. Proven expertise in supporting and troubleshooting hardware, software

and networking issues.

. Excellent communication and diagnostic skills, skilled in

communicating highly technical information to both technical and non-

technical customers.

. Diligent and motivated self-started who is Microsoft Certified

CORE COMPETENCIES

Testing and Application Administration Problem

Troubleshooting Identification/Analysis

Windows and Mac System and Network Network Connectivity Issues

Platforms Upgrades User Training and Support

Disaster Recovery Tools

Processes Internet Security

Product Installations Customer Support and Services

CERTIFICATIONS

Microsoft Certified Desktop Support Technician

Microsoft Certified Professional

PROFESSIONAL EXPERIENCE

Free Lance Computer Technical Support Specialist

April 2010 to present

. Provide computer technical support to local area businesses and

residents

. Provide numerous computer services that include computer repairs, system

backups, virus removals, updating and replacing computer hardware and

software, installations, technical support and software training

Computer Technical Support Specialist

December 2008 to April 2010

Harris Computer Systems, Parsons, Kansas

. Provided Tier 2 and Tier 3 technical support for the educational

infrastructure eTritionware supporting school based food services

throughout the United States.

. Achieved a high level of customer satisfaction through patient,

methodical approach to problem resolution.

. Provided customer follow ups to ensure customer satisfaction.

. Challenged to provide timely resolutions to support mission-critical

application users.

. Promoted to Website Technical Support Administrator to provide support

to thousands of users throughout the United States.

. Superior School Supplies was sold to Harris Computer Systems in 2008.

Computer Technical Support Specialist

March 2006 to December 2008

Superior School Supplies, Parsons, Kansas

. Provided technical support for Superior School Supplies supported school

based food services software EZSchoolPay.

. Managed various areas of support including broadband connectivity,

account provisions, email (Outlook, Outlook Express) and Windows

installations, configuration, and upgrade issues.

. Conducted remote and hands on installations of specialty software for

schools throughout the United States.

. Developed and wrote training manuals and help documents for programs.

. Provided software training to customers remotely and in person.

. Provided computer technical support to end-user customers during and

after program installations to ensure the integrity of product and

customer satisfaction.

Chef

August 2004 to October 2006

Pittsburg State University

. Provided quality meals in a fast paced school cafeteria environment

. Ensured customer satisfaction and repeat business

. This was full-time/part-time employment while attending college full-

time.

Kitchen Manager

October. 2001 to August 2004

Boardwalk Restaurant, Pittsburg, Kansas

. Directed the start-up of a new restaurant in Pittsburg, Kansas with a

seating capacity of over 100 patrons.

. Responsible for the day-to-day management including staffing, training,

purchasing, cost control, budgeting, facilities, maintenance, menu

choice and development, customer relations.

. This restaurant closed and I decided at this time to return to college

to study Computer Network Administration.

Assistant Manager

April 1996 to October 2001

Sirloin Stockade, Coffeyville, Parsons, Ottawa, Kansas

. Assisted in the supervision of daily operations of a high volume

restaurant.

. Assisted in the recruitment and training of restaurant staff.

. Assisted with menu development and choice, customer satisfaction,

customer relations, food purchases, investigated and resolved

food/beverage quality and service complaints, ensuring customer

satisfaction and repeat business.

. Due to the economy, several Sirloin Stockade restaurants were closed

including the ones in this area where I worked.

Manager, Deli

January 1992 to April 1996

Country Mart, Coffeyville, Kansas

. Managed the daily operations of a major chain grocery store deli.

. Managed inventories, food purchases, sales and profits, staff training

and scheduling, customer service and sales, developed and implemented

merchandising plans, controlled departmental costs, maintained a safe

and clean environment according to health and safety regulations,

maintained communication process with other store departments, developed

deli menu choice and ensured customer satisfaction.

. The Country Mart grocery store in Coffeyville closed, and I was

recruited by the Sirloin Stockade franchise as an Assistant Manager.

EDUCATION AND TRAINING

Computer Network Administration

Aug. 2004 to May 2006

Labette Community College, Parsons, Kansas

2 Year Associate Degree

ADDITIONAL EDUCATIONAL TRAINING

MCDST 2006, CIS 2006, A+ REPAIR 2005

COLLEGE HONORS AND RECOGNITIONS

Deans Honor Roll

President's Honor Roll

Member of Phi Theta Kappa

Member of the Honor Society

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