Customer Service Human Resources

**** *. ********** ** . **** mi, *****

989-***-**** . ********@*****.***

Stephanie Nicole Windsor

Objective

Obtain a career in human resources that contributes to my

overall knowledge and to further my professional career.

Computer skills

Office proficient in 2003 and 2007, SAP, SPSS, IDM, Mortrac,

and Vurv

education

Central Michigan University, Mount Pleasant, Michigan

Bachelor of Science In Business Administration May 2009. GPA:

3.18

Major: Marketing

Minor: Retailing

Central Michigan University, Mount Pleasant, Michigan

Master's of Science in Administration 2012. GPA: 3.90

Concentration in Human Resources

Work experience

Walt Disney World, Orlando, FL

June, 2011 - Present

Employment Coordinating Associate

. Professional internship for the Walt Disney World.

. Assist internal candidates with job requisitions, transfers,

interviewing appointments, and various employment inquiries

. Assist external candidates with the application process,

communication and scheduling with recruiters and setting up

appointment for placement and web based interviews

Walt Disney World, Orlando, FL

January, 2011 - May, 2011

Attendant

. Internship for the Walt Disney World College Program.

. Assist guests questions and providing information, and using

creative storylines to support the character experience and

relaying information to large crowds of guests.

Flagstar Bank, Troy, MI

August, 2010-January 2011

Underwriting Assistant in the Verifications Department

. Entering various information into databases, communication

with underwriters to complete and proceed with documents

. Completing verifications of employer to ensure accurate

mortgage information

. Verifying and clearing conditions of employment of loan

applicants to ensure the loan can proceed

Isabella Community Credit Union, Mt. Pleasant, MI

January 2010-August 2010

Credit Union Teller

. Friendly and prompt member service, balancing and

maintaining drawer, and answering members questions over the

telephone and in person

. Assisting supervisors with daily activities upon request,

filing, mail transactions, and directing members to proper

departments to help their needs

Walt Disney World, Orlando, FL

January, 2009 - May 2009

Vacation Planner

. Sales internship for the Walt Disney World College Program.

. Used various sales techniques to provide the perfect

vacation ticket for guests and to ensure the best experience

of a lifetime.

Firstbank, Mt. Pleasant, MI

February, 2007 - December 2008

Customer Service Representative

. Friendly and prompt customer service, balancing and

maintaining banking drawer, and answering customers questions

over the telephone and in person

. Floating to various First Banks around the Mount Pleasant

area

Extracurricular activities

. American Marketing Association (AMA)

. Intramural Volleyball and Softball

. Volunteer at Special Olympics

. Volunteer at Stone Crest Assisted Living for American Red

Cross

. Volunteer for Christmas House, helping low income families

have a Christmas

. Volunteer at Central Michigan Community Hospital

. Volunteer for Give Kids The World

academic and work related experiences

. Team leader for integrated project in marketing,

management, and finance

. Team leader marketing project for iOmni, LLC in marketing

research class

. Analysis of Pepsi Corporation for marketing communications

class

. Contributed to the creation of a new strategy for

Entertainment Publications in Strategic Marketing Class

. Creation of Job Analysis and interview training

. Diversity and multiculturalism training

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