Customer Service Manager

Lourdes Lopez Site Manager & Customer Service Support

*** *. **** **. ** O ffering excellent customer care excellence within high-volume

El Paso, TX 79932 environments that include…

Data Ent ry

Cell: 915-***-**** C ustomer Service

abg8kl@r.postjobfree.com Key Skills

Great Customer Service Complaint Handling

Site Manager

Inventory Control Reports &

Two and a half years of

Documentation

commended performance

Customer Order

i n key customer service

F ulfillment Claims

and Site Management

Professional Experience

roles.

Expert in customer care, CAMELOT Site Manager, 2008 to 2011

p roblem solving, TOWNHOMES,

relationship building

E L PASO, TX.

t rust with homeowners

and residents as well as DELPH I/PENSKIE Claims/ Administrative

maintenance staff and E L PASO, TX. Assistant/Customer Service 2000 to

Board Members. 2008

RTI, I NC. SUN LAND Customer Service Rep, 1997 to 1999

MS Office “user” with

P K, NM.

additional proficiencies

i n assorted databases.

Computer Skills Provided telephone, online and face-to-face customer

service/support within high-volume calls, claims, verification of

Word, Excel, Publisher

auto and homeowners insurance, assisting customer service

and some Access.

representatives and/or company president, vendors, residents and

M ission Statement homeowners, switch board, receive and post checks, make bank

deposits, purchase, manage maintenance crew of 4, create work

Strive to exceed

orders, purchase orders, wri te reports, order entry, order

customer/ employer

expedite, shipping and receiving, t ravel arrangements and

expectations by

i t ineraries, catering, warehousing, order picking, will call and

delivering second-to-

none service. t ransportation.

Performance Reviews:

I have excellent communication skills, technical support and

assisting to the needs of residents 24/7; excel in working

i ndependently in a fast-paced environment… I consider myself to

exemplify excellent customer service thinking outside the box and

Reference letters upon

f inding creative ways to solve customer problems…Identifying

request.

opportunities to increase customer retention and satisfaction

t hrough the use of professional and personal care and excellent

communication skills…well organized, with the ability to

m ulti task and prioritize and interact with customers/residents.

“…Handle the demands of a high-volume customer service care

w ith ease…exemplary customer service and complaint handling

skills with dedication.

E ducation

Bishop Conaty and James A. Garfield in Los Angeles, CA.

Graduated with Diploma in 1972.

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