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Customer Service Sales

Location:
Knoxville, TN, 37912
Posted:
July 04, 2011

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Resume:

Cody Hipsher

**** ********* **** . *********, ** 37912

865-***-**** . abg8iu@r.postjobfree.com

Objective

To advance my career in a management or general business position. Seeking

an opportunity with a company that supports the business skill development

of motivated professionals through additional training and increased

responsibility.

Summary of Qualifications

Positioned myself for advancement into management or general business

positions through completion of the Firestone management training program

along with my Bachelor's Degree in May 2011. My commitment to success is

evident in the continued pursuit of educational opportunities and training

that has developed my business skills. Offer the motivation and initiative

to learn a company's philosophies and procedures and work as a team member

to achieve corporate objectives.

Through education and work experience, gained skills, knowledge, and

training in the areas of:

. human resources & hiring practices

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. corporate/business economics .

marketing/adv

ertising

concepts and

strategy

. financial analysis and revenue projections .

building, training, and supervising

effective teams

. management principles for operations .

operations start-up, analysis, and

improvement

Education

THE UNIVERISTY OF TENNESSEE, Knoxville, TN

Bachelor of Retail and Consumer Science, Minor in Business Administration

(May 2011)

Relevant Course Highlights / Academic Projects:

. Conducted several business case studies to analyze

situations related to employee issues, sales, marketing, or other

operational issues and developed comprehensive solutions to address

specific concerns.

. Developed a solid understanding of all aspects of

operations and business administration, including human resources,

marketing and advertising, strategic planning, business start-ups,

finance, and statistics.

. Worked on a Simulated Business Consulting Project that

involved performing comprehensive analysis of a simulated retail

company to analyze the existing sales plan to develop a new strategy

to drive growth in that market. Created and delivered presentations

that demonstrated solutions to the "executive team" and resulted in

winning the consulting competition for the class out of six teams.

. Received "A" in Communication Studies course that

emphasized public presentations and speeches.

Honors / Activities:

. HOPE Scholarship Recipient . Magna Cum

Laude Scholar

. Co-Captain, Intramural Football .

Assistant Coach, Thunder Baseball Camp

. Taught CPR classes to members of Milton Collin's Day Camp

Professional Experience

FIRESTONE COMPLETE AUTO CARE, Knoxville, TN, April 2011 - Present

Management Trainee/Sales Associate:

. Hired into the management training program of this

nationally recognized automotive repair company and completed a

comprehensive training program at the corporate office in Atlanta

covering all aspects of operational policies/procedures, auto repair

services/products, and customer service programs.

. Conduct daily, weekly and monthly sales analysis to

identify areas for improvement or sales growth and interact with the

management team to discuss ideas for increasing sales and

profitability for the repair center.

. Generate revenue growth by serving as a front line

representative to customers to discuss their automotive maintenance

needs, write up service orders, coordinate schedules with

technicians, and contact customers to secure approval for repair

services.

. Accountable for assisting with controlling and adjusting

inventory as needed to manage inventory costs.

CALHOUN'S, Knoxville, TN, July 2008 - April 2011

Server:

. Completed extensive beverage/menu/sales training,

performed table side service, and built loyalty with customers from

diverse backgrounds for this high-volume dining establishment.

. Selected as a Shift Leader responsible for overseeing all

servers' stations.

. Trained new employees in customer service, presentations,

and working as a team to achieve goals.



Contact this candidate