Customer Service Front Desk

Sherri Sanders

*** ********** ******

Newburgh, NY

Email: ********.***@*****.***

Cell: 845-***-****

Summary of Qualifications:

Exceptional experience in Human Services

Customer service focus

Effective data entry and word processing, problem-solving skills

excellent oral and written communications skills

Ability to work under time constraints and meet deadlines

Confidentiality

Work History:

St. Lukes/Cornwall Hospital 02/2014 – 12/16/2014

Newburgh, NY 12550 per Diem

Call Center Operator - Operate a PC-based telephone system to handle incoming and outgoing calls as well as

long-range and overhead paging system for the hospital network

• Prepared on call staff schedules for various departments

• Connected calls to appropriate departments

• Notified security and hospital staff over Public Announcement System and pager of various

hospital code alerts, logged detailed information and completed comprehensive reports

• Send email to administrators and to appropriate departments

Hudson Valley Interventional 09/2013 – 12/2013

Fishkill, NY Short Term Temporary

Front Desk Assistant

• Collected documents, verified insurance, accepted payments, registered patients

• Scanned medical records and created electronic files

• Received referrals from physicians and followed up with patient scheduling

• Scheduled transportation for patients

• Maintained clean, safe and comfortable visitation area

Newburgh Community Action Committee, Inc. 10/2001 - 05/2011

Not for Profit Human Services Provider

Newburgh, NY 12550

• Front Desk – Answered phones and provided information to all inquiries, reviewed calendar and

scheduled meetings/appointments for staff and clients, greeted guests and directed to designated personnel,

composed and typed correspondence routinely; copied, filed and faxed documents

• Intake Specialist – Interviewed and registered clients, ensured receipt of proper/required

documents and established initial file, entered information into data base, interacted with case managers

and referred clients to appropriate programs, maintained calendar, corresponded with outside agencies.

• Program Coordinator- Monitored multiple programs simultaneously, to ensure contract goals were

met, over saw work crew schedule; time management, organized, reviewed filed reports for accuracy and

conferred with agency’s Finance Department. routinely assembled statistical information and wrote

reports. established partnerships with various companies and other organizations

• Wage Subsidy/Transitional Employment Program (Federal)

Marketed program to various business entities; explained program policies presented tax

incentives and other benefits offered to participating employers

• Empower New York/New York State Energy Resources Development (State)

Discussed energy saving measures (weatherization) and products with commercial

businesses and home owners.

• VITA Program (Volunteer Income Tax Assistance (Federal)

Recruited and trained volunteers to do tax preparations for low income households and

individuals.

• Managed VITA site reviewed all prepared tax returns for accuracy, prior submission to

IRS

• NYS Energy Resources Development Authority Empower NY (State)

Performed energy usage audits; targeted home owners, tenants and landlords whose utility

bills were exorbitant Green modifications were implemented and customers saw savings

Education:

1976 -1978 Fordham University Rose Hill Campus, Bronx, NY,

Computer Skills:

Microsoft Office, Excel, PowerPoint, Outlook, IRS sanctioned tax software, Tracker Data Base,

Training: Nexxlinx Voiper/Eyebeam, ICOMS, Sales, Customer Retention

Amcom, Renesan, Zirmed, Medi-call

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