Sales Customer Service

UEL KEMP

**** ********* ***** ( Albany, Georgia *1721

229-***-**** ( *****@*****.***

PROFESSIONAL

SUMMARY

Experienced, performance-driven leader with entrepreneurial drive and

proven record of contributing to the growth and profitability of

organizations through outstanding tactical planning and exemplary

execution. Innovator committed to operations improvements and new business

development. Skilled at building strong teams and providing employees with

the training and support needed to meet and exceed corporate objectives.

Committed to providing exemplary customer service. Areas of expertise

include:

Multi-unit Operations ( Financial Management ( Strategic Planning (

Marketing

Teambuilding ( Training ( Mentoring ( Employee Development

Customer Relations

PROFESSIONAL EXPERIENCE

Grand Island Club, Albany, Georgia ( 2010-2011

General Manager / Head Professional

. Directed all aspects of club operations.

. Increased membership 10% by conducting membership drives and retention

of current members.

. Supervised entire operation of golf course.

. Negotiated new cart lease at a 3% savings over the outgoing lease.

. Coordinated clubhouse and maintained its activities.

. Scheduled starting times and collected green fees.

. Conducted group and individual golf lessons and clinics.

. Proficient in use of V1 swing analysis software.

. Successfully organized and developed tournaments for club and outside

events.

. Ensured employees performed work in a correct and efficient manner.

. Made budget recommendations for personnel, materials, and equipment.

. Passed P.A.T. (Playing Ability Test)

AFLAC, Albany, Georgia ( 2009-2010

Associate

. Developed and implemented sales plan and managed all phases of the

sales cycle-from prospecting to close and follow-up support.

. Fast Start Sales Award Winner

DEEP SOUTH PIZZA, INC. / DOMINO'S PIZZA, INC., Albany, Georgia ( 1990-2009

3-store restaurant Franchise

President / Chief Operating Officer

. Directed all aspects of operations for multiple stores.

. Ensured maximum growth and profitability by upholding outstanding

levels of customer satisfaction.

. Established and sustained relationships with banks and lending

institutions, and managed financial aspects of business.

. Installed and maintained computer systems.

. Conducted lease negotiations and oversaw build-outs, remodels, and

relocations.

. Designed and executed local marketing strategy.

. Ensured safety and security of staff and stores.

. Performed all human resources functions for stores, including hiring

and progressive discipline.

. Provided training and leadership to more than 50 employees.

. Recognized with multiple awards for sales-building accomplishments

1994, 1999, 2000, 2001, 2002, and 2005.

. Doubled store sales since assuming leadership.

. Achieved highest rating available on Domino's surprise inspection.

DOMINO'S PIZZA, INC., Raleigh, North Carolina ( 1988-1990

Franchise Consultant

Pizza Delivery Operations Leader with both company and franchise-owned

stores across the United States and in several international markets.

. Served as liaison between corporation and franchisees in a 100-store

territory.

. Communicated corporate strategies, tactics, policies, and procedures

to franchise owners.

. Traveled to franchise store sites as needed to provide guidance and

oversight.

. Conducted monthly store inspections and ensured that store owners were

operating in compliance with company standards and policies.

. Assisted franchise owners in new site selection and led them in the

identification and pursuit of new business opportunities.

EDUCATION

. P.G.A. of America Apprentice Program

2011 - Present

. DeVry Institute of Technology Computer Programming

Candidate 1981

. University of Georgia Business Candidate

1979 - 1980

. Domino's Pizza Management Training

1990 - 2009

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