Customer Service Assistant

RESUME

Jana M. Lucas

HOME ADDRESS:

**** **** *****

Columbus, Ohio 43219

TELEPHONE NUMBERS:

Home: 614-***-****

Cell: 614-***-****

EMAIL ADDRESS:

****.********@*******.***

SKILLS

Ledger Maintenance, Account Reconciliation, Account Analysis, Financial

Statement Analysis, Account Transaction Processing, Internal Controls,

Payment Processing, Electronic Fund Processing, Transaction Reconciliation,

Customer Service, Problem Solution, Payment Record Maintenance, Electronic

Fund Transfer Actions, Prepared Balance Sheets, Income Statements,

Statement of Cash Flows, Prepared Forecast Sales and Budgets, Key Ratio

Analysis, Operational Analysis, Accounting Theories and Applications,

Application of GAAP, Payroll Calculations, Federal Taxes, Organizational

Skills, Time Management, Oral and Written Communication Skills, Analyze

Data and Research, Microsoft Office, Windows 2007

EXPERIENCE:

Aug 00-Present, Personnel Security Specialist, United States Department of

Defense Security Services, Columbus, Ohio, David Hunt, Tel: 614-***-****,

Salary $75,000, Weekly Hrs Worked: 40

Performed security checks an adjudicated investigations, Performed

personnel security review by analyzing and evaluating background

investigation applications, performed research and conduct studies, as a

team leader assisted in the planning an implementation of management

program an activities, performed quality review of adjudicated cases,

provided updated training to adjudicators to keep them up to date on the

current procedures related to adjudication, Assisted in the development of

procedures and SOP to implement with the Army Linguist program. Proficient

in Microsoft Word, Excel, Access, CATS and JPAS.

Nov 08-March 09, Security Assistant, Mission Essential Personnel, Columbus,

Ohio, John Nicklos, Tel: 614-***-****, Salary $16.00 hr, Weekly Hrs Worked:

30

Provide support to the FSO as directed with security taskers related to

linguist contracts CONUS and OCONUS. Provide document screening for

linguist contracts to include SF 86 for accuracy. Verify and update

database with all pertinent information for deployment to processing

center. Proficient in excel and data entry to track and provide reports on

linguists and staff in reference to deployments to the processing center.

Perform HireRight requests and track progress through completion.

Aug 98-Aug 00, Rural Development Assistant, United States Department of

Agriculture, Columbus, Ohio, Denise Hobbs, Tel: 614-***-****, Salary:

$24,500, Weekly Hrs Worked: 40

Served as rural development assistant, Performed receptionist duties.

Assisted with greeting customers. Answered telephone calls and relayed

messages. Provided administrative support to office staff. Maintained

lockbox and entered lenders checks to the ledger, Performed the lockbox

reconciliation as designated for internal control, Analyzed, validated,

monitored the records including the ledger that was used to report the

status of funds and the payment processing that were associated with the

lockbox account. Reconciled the ledgers that were associated to payments

that were received from lenders for the housing program. Researched and

went through historical data to determine where an error may have occurred

while processing or recording a payment. Processed finance and accounting

transactions associated with the Guaranteed Housing Program, Analyzed and

verified the accuracy, completeness and validity of financial forms for

any mistakes in guaranteed housing packets for the rural development

specialist, Handled customer inquires.

Dec 97-Aug 98, Therapeutic Program Worker, Department of State Mental

Health, Darleen Pittman, Tel: 614-***-****, Salary $25,000, Weekly Hrs

Worked: 40

Worked with the mentally ill to assist them in their daily living skills,

assisted them to group meetings, shopping and outings, provided crisis

intervention and case management, trained to recognize clients by different

personality categories, prepared recommendation for individual treatment by

analyzing the client against the basic assessment that required

interviewing, using the case information that was provided by case managers

and social workers, information was relayed to case management when

attending group meetings, etc with the client, worked with case management

in passing on information about the client behavior, used as a support for

help in assisting with therapy groups, outreach activities an other social

work programs, prepared Medicaid paperwork for billing, relayed information

to oncoming shift personnel. Skilled in obtaining information from clients

in different and diverse ethnic groups and disabilities.

June 89-Oct 97 Correctional Supervisor II, State Department of Corrections

and Rehabilitation, Mansfield Correctional Institution, Mansfield, Ohio,

Donnie LeClair, Tel: 419-***-****, Salary $16.85 hr. Weekly Hrs Worked: 40

Responsible for the supervision of approximately 150 employees on different

shifts. Made recommendations and participated in decision making on the

treatment programs. Counseled inmates on problems and their offenders.

Served as a liaison between treatment and security, education,

vocational,etc. Enforced policies, evaluated employees, Interrogated and

investigated inmates who were in violation of prison policy to obtain

information, Maintained contact with other law enforcement agencies,

prepared Ohio State Patrol reports for incidents, weapons, fights and etc.

Oversee escape detail teams. Responsible for scheduling and monitoring

overtime to make sure that it was incompliance to the budget that was

directed by the state and the scheduling that was governed by the Union.

Assumed responsibilities of the shift in the absence of the Corrections

Supervisor III (Captain). Provided overtime data. Negotiated with the Union

on overtime complaints or errors. Provided written follow up documentation

in response to grievance. Dealt with hostile and difficult inmate of

different ethnic cultures

Feb 88-June 89, Unit Basic Administrator Technician, United States Army,

83rd ARCOM, Mansfield, Ohio, James Hunter, Tel: 419-***-****, Salary:

15,118, Weekly Hrs Worked: 40

Served as Unit Basic Administrator Technician, Performed duties as Army

Human Resource Officer, Responsible for advising, and assisting recruiters

in filling unit vacancies. Determined if recruits for the Army reserve met

the qualifications for the MOS. Administered the placement of recruits on

the vacancy listing. Performed the job of payroll officer to included

reviewing and making sure that the unit was in compliance with policies and

regulations for DoD. Initiated paperwork that was required to follow-up on

personnel actions. Responsible for all personnel actions, insurance

paperwork, enlistment bonuses, travel pay, drill pay that was required to

operate the Reserve facility. Knowledge of policy, procedure and

regulations that was associated with recruitment, payroll and placement.

Strong interpersonal, communication orally and writing skills.

EDUCATION:

Crestview High School, Ashland, OH, Diploma, 1978

Mansfield Business College, Jr Accounting, Diploma 1981

BA, Finance, DeVry University, 2010

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