Human Resources Customer Service

BEVERLY DALE

*** ********* ****** 513-***-****

Columbus, OH 43223 ********@*****.***

Skills

Employee relations Organizational change management

Recruitment/Retention Budget planning

Employment Law Payroll processing

Streamline processes and Benefit and compensation

procedures administration

Risk Management Workers' Compensation

PROFESSIONAL EXPERIENCE

Director of Human Resources, Fortis College, Cincinnati, Ohio

2008-2011

. Increased state and federal compliance by 80%

. Created succession plan for the company

. Manage FML, Workers' Compensation, unemployment compensation

. Benefits administration

. Payroll processing

. Manage recruitment, training and retention

Director of Human Resources, Otterbein Retirement Communities, Cincinnati,

Ohio 2006-2008

. Audited 600 I-9 forms, corrected prior errors, saving $100,000+ in

potential federal and state fines

. Implemented on-line forms, saving labor and printing/supply costs by

30%

. Implemented 30-day follow-up form

. Increased retention rate from 29% to 70%

. Implemented policies and procedures for compensation incentives, and

staffing requirements

. Improved rapid return of employees from disability by 50%

. 100% compliant on annual Ohio state survey

. Administered benefits package, working with vendors

. Instituted training for front line supervisors to directors

. Provided leadership in change management

. Met budget goals 100% of the time

Human Resources Manager, Cintas Corporation, Cincinnati, OH

2000-2006

. Increased retention to from 45% to 68% through chairing Retention Task

Force and focusing on identifying issues/problems, effective

solutions, and developing strong teams between management and

employees

. Increased attendance, morale, and decreased disciplinary action by 60%

. Implemented new hiring processes

. Decreased number of workers' injuries by 20% and improved employee

morale through chairing safety/improvement committee

. Educated staff on corporate policies and training procedures resulting

in compliance with state and federal guidelines

. Trained managers and employees moving from paper system to HRIS

Staff Development/Physician Recruitment Coordinator, TriHealth, Cincinnati,

OH 1988-2000

. Designed training materials and manuals for new computer system and

trained employees resulting in error rate of less than 1%

. Designed and facilitated customer service training seminars to 450+

employees at 7 locations in 3 months resulting in increased customer

satisfaction ratings from 67% to 98%

. Conducted new employee orientation and credentialed physicians

. Managed recruitment and negotiations of physicians resulting in 96%

retention rate in five years

EDUCATION

University of Edinboro, PA

Bachelors of Arts, Criminal Justice

Boards/ Committees

Society for Human Resource Joint Committee on Transportation

Management (SHRM) Solutions/Butler County

S/W Ohio Rehabilitation Services Warren County Career Center Advisory

Commission Board

Great Oaks Regional Business Butler-Warren Workforce Policy Board

Partnership Advisory Council Business Committee

Goodwill Business Advisory Committee Business Advisory Committee

Awards/Community Recognition

. Certificate of Recognition from Butler Tech for participation in the

Job Training Program

. Employee of the Year for Association for Education & Rehabilitation of

the Blind & Visually Impaired of Ohio

. Community Employment Award from Warren County Board of MRDD

. 7th Annual Inclusion Leadership Award

. Certificate of Appreciation from Distributive Education Club of

America, Lakota West High School

. Award from the Ohio Rehabilitative Services Commission, SW Area

Consumer Advisory Council

. Most Team Spirited Award

Published

Occupational Health TRACKER, Autumn 2000

Your Clinic: Physician Recruitment & Retention; An Ongoing Process

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