Customer Service Software
Resume:
SHANEQUA LITTLES
AUSTIN, TX 78754
abg8ec@r.postjobfree.com
Career Objectives
To find a position that allows me to integrate my leadership and communication skills. My main objecti
become a Juvenile Probation Officer.
Summary of Qualifications
I am a fast learner and willing to try new things. I am CPR and First Aid Certified. I will be graduating w
Degree in Criminal Justice in December.
Work History
Jul 01, 2010 Texas Youth Commission - Giddings, Texas
Juvenile Correctional Officer III
My duties were to supervise the youth during their 16 hour schedule. Also my duties are to try to redire
students in to making better choices in order to succeed in life.
Nov 15, 2006 - Jun 30, 2010 Wilson Park Recreation Center - Temple, Texas
Recreational Leader
My job duties are to ensure the safety of the children and to give good customer service to the custom
the facility. Also my duties are to supervise staff at my site and also major clerical work.
May 12, 1999 - Aug 18, 2008 Littles and Sons Mortuary - Waco, Texas
Secretary
My duties were filing paper, death certificates, typing, and giving comfort to those who have lost their l
ones. I am fluent in Microsoft word, works, excel, and spreadsheet.
Education
Mar 2011 - Dec 2011 National American University - Austin, Texas
Education Level: 3+ years college, technical or vocational school
Major: Criminal Justice
Graduated: No
Jan 2002 - Aug 2009 University of Mary Hardin Baylor - Belton, Texas
Education Level: 3+ years college, technical or vocational school
Major: Professional Studies
Minor: Criminal Justice/ Social Work
GPA: 1.9
Total Hours: 95.0
Graduated: No
Jan 2005 - Dec 2005 Temple College - Temple, Texas
Education Level: 2 years college, technical or vocational school
Major: Criminal Justice
GPA: 2.5
Total Hours: 66.0
Graduated: No
May 1999 - Aug 2001 McLennan Community College - Waco, Texas
Education Level: 2 years college, technical or vocational school
Major: Business
GPA: 2.0
Total Hours: 35.0
Graduated: No
Training
Aug 20, 2009 - May 01, 2010 Community Supervision in Belton Tx
Adult Probation
My internship training included, minor supervision of adult offenders who where placed on probation.
Status: Completed
Occupational License or Certification
CPR and First Aid - Giddings, Texas
n/a
Certification
Issued: Jul 15, 2010
Expires: Jul 15, 2011
Handle With Care PRT - Giddings, Texas
Ceritfied JCO
Certification
Issued: Aug 01, 2010
Expires: Jul 01, 2011
Occupational Experience
Child Care Workers ( 6 yrs 5 mos )
1. Assists in preparing food for children and serves meals and re
children and regulates rest periods.
2. Cares for children in institutional setting, such as group homes
schools, private businesses, or schools for the handicapped.
3. Disciplines children and recommends or initiates other measu
behavior, such as caring for own clothing and picking up toys and
4. Instructs children regarding desirable health and personal hab
eating, resting, and toilet habits.
5. Monitors children on life-support equipment to detect malfunct
equipment and calls for medical assistance when needed.
6. Organizes and participates in recreational activities, such as g
7. Reads to children, and teaches them simple painting, drawing
songs.
8. Wheels handicapped children to classes or other areas of faci
equipment, such as chairs and slings.
Cashiers ( 3 yrs 2 mos )
1. Answers questions and provides information to customers.
2. Bags, boxes, or wraps merchandise.
3. Compiles and maintains non-monetary reports and records.
4. Computes and records totals of transactions.
5. Learns prices, stocks shelves, marks prices, weighs items, iss
stamps, and redeems food stamps and coupons.
6. Monitors checkout stations, issues and removes cash as need
workers to reduce customer delay.
7. Operates cash register or electronic scanner.
8. Receives sales slip, cash, check, voucher, or charge payment
receipts, refunds, credits, or change due to customer.
9. Resolves customer's complaints.
10. Sells tickets and other items to customer.
Secretaries, Except Legal, Medical, and Executive ( 6 yrs 0
1. Answers routine correspondence.
2. Answers telephone and gives information to callers, takes mes
transfers calls to appropriate individuals.
3. Arranges travel schedules and reservations.
4. Collects and disburses funds from cash account and keeps re
5. Compiles and maintains lists and records, using typewriter or
6. Compiles and types statistical reports, using typewriter or com
7. Composes and distributes meeting notes, correspondence, an
8. Files correspondence and other records.
9. Greets and welcomes visitors, determines nature of business,
visitors to employer or appropriate person.
10. Locates and attaches appropriate file to incoming correspond
reply.
11. Mails newsletters, promotional material and other information
12. Maintains calendar and coordinates conferences and meetin
13. Makes copies of correspondence and other printed matter.
14. Opens incoming mail and routes mail to appropriate individua
15. Orders and dispenses supplies.
16. Provides customer services such as, order placement and ac
information.
17. Records and types minutes of meetings, using typewriter or c
18. Schedules appointments.
19. Takes dictation in shorthand or by machine and transcribes in
Computer Skills
Typing Speed: 80 Words Per Minute
Apple or Macintosh Computers
Desktop Publishing Software (InDesign, etc)
EMail Software (Outlook, Thunderbird, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Language Skills
English
Additional Skills
I am very good with children and have worked with them for over 5yrs. I have experience with first aid
minor injury care.
Driver's License
Class C - Standard Driver's License
References
Shenequa Williams
Friend
School Teacher for Cooperas Cove
Rev. Ara Rauls Sr.
Pastor
New Mt. Olive Missionary Baptist Church
Marilyn Flowers
Friend
Texas Youth Commission
Lisa Johnson
Friend
Texas Youth Commission
Contact this candidate