RICHARD BAYONA

***** ******* ******* ****, ********, CA 93552

Mobile: 310-***-**** ? E-mail: abg8e7@r.postjobfree.com

LinkedIn: www.linkedin.com/in/richardbayona

PROFILE:

A highly-motivated, results-driven professional with a strong technical

background and more than 19 years experience in operations, inventory,

customer service and marketing management. Demonstrated ability to lead a

diverse team of managers & supervisors to new levels of organizational

success. Advocated continuous improvement as a way of doing business and

promoted a culture that encourages pride in both personal and team

accomplishments.

CAREER OBJECTIVE:

A Director of Operations, Inventory Management, Compliance or equivalent

managerial / executive position, ready to take on bigger challenges in

today's highly-competitive, fast-paced business environment.

CORE COMPETENCIES:

Six Sigma Lean Certified ? Comprehensive Warehouse Management ? Inventory

Management ?

Leadership & People Management Skills ? Crisis Management ? Supply Chain

Networking ?

Commitment to Sustained Growth ? EDI Administration ? Balanced Analytical

& Creative Background ?

Strong Core & Ethical Values ? Excellent Communication Skills ?

EMPLOYMENT HISTORY & PROFESSIONAL ACCOMPLISHMENTS:

Director of Operations & Customer Service / EDI & IT Manager, June 2000 -

Present

Secret Fashion, LLC DBA Biatta Intimates, Los Angeles, CA

. Oversees a 100+ employee warehouse operation focusing on improved

warehouse management system, increased efficiency resulting in

increased profitability, and strict implementation of company

policies;

. Introduced and adapted a hierchical warehouse organizational

flowchart to define structure and equip warehouse employees a

starting direction in their respective positions;

. Supervised and trained the Customer Service & Order Entry staff in

handling and prioritizing complaints, ensuring that key performance

metrics are met;

. Maintained a high level of customer relationship management

resulting in strengthened customer loyalty and encouraged repeat

business;

. Worked with Production Department in identifying process gaps,

system improvements, and

implementing change using lean management;

. Reviewed and re-engineered the order process flow metrics by

setting performance goals & improvement initiatives, reducing

vendor compliance charge backs by as much as 126%;

. Optimized warehouse space by setting up a bin location system

increasing picking & packing speed by up to 300% resulting in

faster delivery times to the customers;

. Comprehensive knowledge of inventory management - utilized demand

forecasting for future replenishment needs based on customer's

historical sales data and current stock levels;

. Extensive background on web-based and integrated Electronic Data

Interchange (EDI) translation software as documents are transmitted

among various trading partners;

. Coordinated with the Web Account Executive in promotional tie-ins

for biatta.com thereby generating increased site traffic by 107%

and incremental revenue as much as 1,100%;

. Identified sales opportunities online through various channels,

contacted and brought in new customers, accounting for at least 5 -

10% of the total gross revenue;

. Participated in merchandising planning as items are selected and

size runs are reviewed based on customer feedback, resulting in

better market segmentation, increased loyalty base and better

customer service;

. Assisted the Human Resources Director by initiating a set of

general disciplinary guidelines, such as the company ID policy, and

started employee incentive programs such as the Employee of the

Month;

. Served as Interim Chief Operating Officer from May 2006 until

August 2007 and directly reported to the President & CEO on all

warehouse operations-related issues & concerns;

Vice Chairman / Full-Time Faculty Member, June 1997 - May 2000

Department of Mechanical Engineering, College of Engineering, De La Salle

University, Manila, Philippines

. Assisted the Department Chairman and other key Faculty Members in

reviewing and re-designing the B.S. Mechanical Engineering

undergraduate curriculum by allowing students in their final year

to chose his or her area of concentration from the following -

mechatronics, mechanical design & analysis, and energy &

environmental technology;

. Responsible in assigning Faculty Members their respective schedules

and courses to handle for the trimester based on their availability

and area of specialization & expertise;

. Handled instruction of Engineering Mathematics such as College

Algebra, Analytic Geometry & Trigonometry and Engineering

Foundation courses such as Statics, Dynamics &Thermodynamics;

. Presented research papers in Engineering Conferences & Seminars as

resource speaker, and conducted lectures on Computer Aided Design &

Manufacturing (CAD/CAM) and Computer Numerical Control (CNC).

Junior Manager & Senior Marketing Assistant, June 1992 - May 1997

Jollibee Foods Corporation, Manila, Philippines

. Coordinated with the Director of Marketing in developing the annual

marketing plan which outlined the timeline and set of actions

required in the successful execution of store marketing strategies;

. Responsible in the implementation of store marketing strategies,

promotional activities, and product development projects geared

towards attracting repeat business from customers resulting in

increased sales and improved customer service;

. Identified and analyzed company's marketing strategies, strength

and weaknesses, and responded to opportunities and threats from the

competition in the fast food environment - SWOT Analysis;

. Conducted market research in identifying consumer eating out

patterns and purchasing power in relation to product menu variation

and promotions in an intensely competitive fast food environment.

SKILLS & EXPERIENCE:

Apparel / Fashion (Or Similar Industry) Application Packages

. A2000 Apparel, Accessories & Home Furnishings Solutions Software1;

. Oracle Discoverer Reporting Tool;

. Label Matrix UCC-128 Design & Generation;

. UPC 5.0 for UPC Generation;

. Inovis (formerly QRS) Third-Party Applications for EDI & Online UPC

Catalog;

. ecVision ExpressChain Software Third-Party EDI Application

MS Office Package and Operating System

. Word, Excel, PowerPoint, Outlook, Access & FrontPage;

. Windows 7, Windows XP Professional, Windows XP Home, Windows ME,

Windows Server 2000, & Windows 98

Networking, Remote Access Set-up and PC Software/Hardware

Troubleshooting, Set-up & Repair

. Network Set-up - Functional Relationship: Client-Server & Peer-To-

Peer (Workgroup)

Layer: TCP/IP model ? Scale: Local Area Network (LAN) ? Connection:

Ethernet & Wireless LAN ?

. Internet & E-mail Account Set-up Using MS Outlook;

. Gateway & Dell PC Software/Hardware Set-up & Repair Using

PowerSuite 2007 & other PC Tools

Computer-Aided Design (CAD) and Manufacturing (CAM) Packages and

Programming Languages

. AutoCAD, Mechanical Desktop, and Computer Numerical Control (CNC)

. Turbo C, Turbo Pascal, and BASIC

EDUCATION:

Master in Science, Major in Mechanical Engineering, May 2000

De La Salle University - Manila, Philippines

Graduated with High Distinction

Bachelor of Science, Major in Mechanical Engineering, Specialization in

Computer Applications, May 1997

De La Salle University - Manila, Philippines

Dean's List 1st Term 92-93 ? Dean's List 2nd Term 92-93 ? Dean's List 3rd

Term SY 96-97

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