Human Resources Customer Service

Velma Carter

*** ***** ******

Martinsville, VA *4112

276-***-****

***********@*******.***

Skills:

Certified Achieve Global Trainer, MS Office, Word, Excel, PowerPoint, ADP,

Red Prairie, Outlook, Lotus Notes, QuickBooks, AS400, HRIS systems

Education:

Masters Degree - Human Resources Management

University of Phoenix - 2006

Bachelors Degree - Administration of Justice and Public Safety

Virginia Commonwealth University - 1992

Professional Memberships/Achievements:

. National Career Development Association (NCDA)

. Society for Human Resource Management (SHRM)

. Achieve Global Certified Trainer

Work Experiences:

Human Resources Manager, Gildan Distribution Center, Eden, NC

July 2008 to August 2009 (layoff), (non-union facility with

approximately 400 associates)

. Labor relations and dispute resolution

. Coaching, mentoring, and career development for associates

. Conducted investigations, intervention and problem solving

. EEOC reporting and unemployment hearings

. Recruiting and ensuring facility maintained appropriate staffing

numbers

. Introduced organizational development initiatives to include

standardized work

. Onboarding and orientation of new associates and policy

development and interpretation

. Conducted management skills sessions and assessments for new

managers

. Provided metrics for safety performance, turnover, and associate

survey feedback

. Executed employee relations and retention activities, and

rewards

. Implemented a new training structure and safety program reducing

accidents by 50%

Human Resources Representative and Trainer, Goodyear Tire &

Rubber, Danville, VA March 2003 to July 2008 (large union

facility with approximately 2500 associates)

. Facilitated leadership and development courses for Goodyear

associates

. Instructional design using ADDIE methodology

. Conducted orientation for new hires

. Provided developmental opportunities

. Managed trainees and audited new hire processes

. Instructional design and performance metrics

. Wrote white papers on 100% competency-based training and

organizational development

. Supervised associates and held disciplinary proceedings

. Represented company at recruiting events

Velma Carter Resume

Page 2

Human Resources Representative and Trainer, KBToys (also known

as EToys), Blairs, VA

September 2002 to December 2002 (non-unionized facility)

. Trained new associates in classroom and in production

environment

. Interviewed potential candidates and made employment offers

. Evaluated performances of associates to determine suitability

for jobs

. Conducted orientation for new hires and processed hourly payroll

Customer Service Representative (call center) New Roads (Kelly

Services), Martinsville, VA

July 2002 to September 2002

. Provided dispute resolution to customers

. Authorized purchases for customers

Human Resources Generalist and Manager, Pacific Beach Hotel,

Honolulu, HI

April 2002 to July 2002

. Consulted on issues regarding hiring, training, safety, and EEO

topics

. Planned employee events and specific employee relations issues

. Conducted reference checks, employment verifications, and

scheduling

Executive Director, Contact, Martinsville, VA

June 2000 to February 2002

. Performed all human resources related tasks to include hiring

and payroll

. Trained and facilitated classes

. Prepared budget

. Grant writing

Adult Probation & Parole Counselor, VA Department of

Corrections, Martinsville, VA

November 1993 to June 2000

. Supervised probationers and parolees

. Compiled investigative backgrounds reports on cases

. Negotiated employment for clients

. Testified in court proceedings

. Provided records management

Human Resources Assistant and Payroll Clerk, Ameristaff,

Martinsville, VA

June 1993 to November 1993

. Prepared payroll for approximately 700 associates

. Processed unemployment claims

. Conducted employment verifications

. Provided customer service to internal and external customers

Office Manager and Paralegal, Law Office of Rickey Young,

Martinsville, VA

January 1993 to June 1993

. Filed workers' compensation and personal injury claims

. Transcribed legal documents, contracts, and briefs

. Researched case law for discovery and trial preparation

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