Customer Service Sales

J une A. Hayden

** ******** ******

Akron, NY ***01 (as of 6/1)

Cell 716-***-****

Home 716-***-****

****.********@*****.***

Objective: To enhance my skill and share the skills that I have with team

members.

Employment:

Lenze Americas Corporation, Uxb ridge, MA 015**-****-****

• Work with call center to take orders, quote and solve customer problems.

Receive faxes and e-mails for quoting. Work on various projects. Keeping

t rack of special customer accounts. Entering orders and verifying that the

i nformation is accurate. Helping to assist other team members.

Jarden Consumer Solutions, M ilford, MA 2001-2007

(formally The Holmes Group)

• Work with Editrade ABI System to clear all containers (5) days before

vessel is due into Port. Create export documents for shipments leaving

t he count ry and set up t rucks to pick up shipments. Work with freight

forwarders to get containers picked up. Various projects with

spreadsheets and pivot table. Continuous team work.

O.S. Walker Company, I nc., Worcester, MA 1988-2001

• Solving problems while working with customers. Taking and entering

orders.

Verifying information and giving quotes verbal or wri t ten. Doing various

p rojects

For managers. Created all export documents for shipments leaving the

count ry.

Created sales binders for shows and or meetings. Worked with

manufacturing and

Assisted my team in completing important projects.

Education:

• East Aurora H igh School, East Aurora, NY 1963-1970

Diploma (Business)

• Salter Community School, Worcester, MA 1987-1988

Certificate (accounting and computer education)

Skills:

Typing, word perfect, outlook, calculator, power point (beginner), SAP, JD Edwards,

M acola, filing, scanning, copying, faxing, customer service, order entry, projects,

E ditrade ABI system, quotes, letter of credits, import/export administration and

i nternet searching.

M ilita ry:

U.S. Army 1971 -1973 Honorable discharge

Disabled Veteran

Referneces:

Upon request.

Contact this candidate