Customer Service Management

Sonja Vallillo, MBA, PHR

* ***** ****

Flanders, NJ 07836

Home: ***/***-****

Cell: 862-***-****

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Recruiting, Operations Management, Training and Talent Assessment

. Organized, self-motivated problem solver who is innovative and can

effectively manage multiple priorities. Broad based experience in

recruiting and operational management in the corporate business

community. Knowledgeable in current labor law, EEOC, ADA and related

issues.

. Over 16 years HR experience at increasing levels of responsibility.

19 years operational management and supervisory experience. Full life-

cycle recruiting experience for a wide variety of opportunities

ranging from administrative support to senior field management.

. Skilled negotiator with advanced analytical abilities experienced in

establishing business relationships. Proven customer service provider

and problem solver. Employee relations expert. Proficient in Social

Networking in support of recruiting activities.

. Highly computer literate with both in-house and commercial software

including Word, Excel, PowerPoint, and Outlook. Select/implement

applicant tracking systems including Ulti-Pro, PeopleSoft, Lawson,

PeopleTrak, Taleo, and Softshoe. Payroll software including ADP,

Ceridian, and Kronos.

Education

MBA, Business Management Keller

Graduate School, New Jersey

Bachelor of Science, Hotel Restaurant Management Widener

University, Pennsylvania

Experience Highlights

Safelite Auto Glass, Columbus Ohio

7/2008 to 6/2011

Regional HR Business Partner

Strategic Business Partner for two District Managers, 20 General Managers

and over 350 line managers and 2,000 associates in a region that reached

from Maine to Indiana. Actively promote associate engagement and support

business objectives through the effective acquisition, development and

deployment of talent. Effectively resolve associate relations issues.

. Developed and implemented long-range strategies to achieve business

growth and enhanced profitability in urban markets.

. Created strategic business plans with my partners to facilitate a

cultural transformation and talent upgrade across two divisions.

. Successfully integrated 1000 employees through three separate

acquisitions in a three year period.

. Responsible for all labor relations activities including union

negotiation

. Facilitator for People First Leadership training for 370 associates in

2010.

. Conducted numerous formal assessment centers as part of full life-

cycle recruiting for all levels of field management

Commerce Insurance Services, Randolph, New Jersey

11/2005 to 7/2008

Regional HR Business Partner

Supported the North/Central New Jersey, Delaware and Philadelphia markets.

Directed human resource management activities within the organization to

maximize the strategic use of human capital and maintain functions such as

employee compensation, recruitment, personnel policies, and regulatory

compliance and employee relations.

Par Pharmaceutical, Woodcliff Lake, New Jersey

7/2005 to 11/2005

Transitional Contract Recruiter

Pfizer Consumer Healthcare

6/2004 to 7/2005

Corporate Recruiter

Full life cycle recruiting for Sales, Marketing, R&D, Management,

Administrative and Staff positions. Average fill time of 30 days or less

for sales positions. Filled 35 sales positions across US filled within 4

months

JPMorganChase, CHF, Edison, New Jersey

2/2002 to 7/2004

AVP, Commission Operations

Directed daily activities of 8 employees to administer variable

compensation payments to 4,700 loan officers in 7 lines of business.

Problem solving daily regarding benefits, tax related issues and

compensation.

Enforced all federal and state regulations regarding taxes, benefits and

payments. Promoted within 18 months.

OTG Software Rockville, Maryland

9/1999 to 9/2001

Director, Human Resources

Managed staff of 3, including 2 full-time recruiters, to support over 400

employees. Responsible for leading the design, development, communication,

implementation, and administration of policies and programs to support

employee relations. Managed all aspects of employee benefit programs.

Oversight of payroll administration and HRIS (Ceridian, ADP and FLX)

. Company voted one of the "Best Employers to Work For" in Washington,

DC

. Created employee development and training on intranet with e-learning

programs

. Oversight of full-life cycle recruiting and employment activities for

IPO company

Snyder Communications, Inc. Bethesda, Maryland

12/1997 to 9/1999

Human Resources Manager/Health and Welfare Plan Manager

Oversight of full-life cycle recruiting and employment activities for

corporate employees. Designed, developed, communicated, implemented, and

administered policies and programs which supported employee retention for

8,000 employees. Managed all aspects of employee benefit programs

including introduction of Employee Stock Purchase Plan. Provided HR

management counseling to managers

U.S. Office Products Washington, DC

7/1994 to 11/1997

H.R. Project Coordinator, Corporate Office

Coordinated employee benefit programs for IPO Acquisition Company with

19,000 employees worldwide.

Managed centralized payroll administration with ADP. Developed and

implemented company policies, programs, and procedures. Created employee

development and training programs. Ensured compliance with all union

contracts, employment agreements and federal, state, local regulations.

Managed the recruiting and selection process for union and non-union

positions

Employed in the Hotel and Restaurant Management field over 10 years in

customer service and management roles prior to career in HR.

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References upon request

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