Customer Service Medical
Resume:
Objective An experienced and skilled medical Assistant with the sound
knowledge of technical support, medical duties and many other. Excellent
communication skills with very good customer service knowledge. I would
like to work in support and favor of the esteemed organization for which I
would be working. I would be devoting my time and extra effort to work for
the advancement and progress of the organization.
References:
Michael L. Malmgren DC.PA.
303- 378-3082
Sherrie Glassmyer- Nurse Practitioner
303- 829-1651
Teri Gates - Beacon Clinic for Infectious Disease
Amy Frazzini - Medical Transcriptionist
Professional Experience Professional Skills
EMR Charting, Medical Charting/Patient
Flatirons Family Practice/City Park Family History, Medical Asepsis
Practice
Broomfield, CO/Denver, CO ~ 10/10 to Present Procedure referrals, Alpha/Numeric
filing, Lab requisition forms
Medical Assistant Phlebotomy, Injections and Vaccines,
EMR in NextGen ( Lab Corp/Quest Diagnostic Immunizations and PPDs, Sterile tray set
labs ( Vitals ( up, Eye/Ear Irrigation/Installation,
Injections/Vaccines/INRs/Immunizations ( Ear Bandaging, Vital signs, EKG Technique,
Lavages ( Lab Results/Medical Suture Removals
Reports/Consults for Weight Control ( Vision testing, Blood Glucose testing,
TENS/Laser treatments/Cryo treatments ( EKGs Unigold (HIV testing), Rapid Strep
( Assisted in minor procedures ( INS cultures, HCG testing, Urinalysis, HCG
Physicals ( 2500 Blood draws ( Medical 500 diet/Weight Control
Records
Interpersonal/Communication Highlights
Beacon Center of Infectious Disease Friendly and professional demeanor
Boulder, CO ~ 11/08 to 5/09 Excellent written and verbal
Medical Assistant/School Externship communication skills
Patient history/EMR in Medi Tech ( Vitals( Comfortable interacting with coworkers &
Bandaging ( Urinalysis ( Phlebotomy ( patients
Injections ( Blood Glucose testing ( Ability to set and achieve goals with
Immunizations, PPD's ( Assisted at front confidence
desk with answering phones ( Unigold (HIV) Compassionate and understanding
testing, Rapid Strep cultures listener, great bedside manner
Outstanding customer service skills
Comfort Dental Braces
Westminster, CO ~ 03/07 to 06/08 Computer/Office Highlights
Front Office Coordinator Type 45+ wpm, 10-key by touch
Provided office support to the Orthodontists Strong computer skills including: MS
( Opened and Closed office ( Answered high Office Suite, Excel, MS Access, MS Word,
volume calls ( Checked in/out patients, PowerPoint, Medi tech, Medical
collected co-pay's and rescheduled for next Management, Versys
visit ( Created and updated patient HIPPA and BLS/CPR certified, OSHA
documents for filing in charts ( Prepared compliant
deposits ( Audited charts for the next day Medical Terminology, Medical
for patient scheduled visit ( Maintained Transcription Medical Records/EMR,
office supplies and upkeep on the front Coding w/ CPT 4, ICD 9, Medicaid
office ( Insurance specialist updated Payments/Medicare, Insurance
insurance on patients. Verification
Midtown Occupational Health Services Ability to quickly learn changing
Denver, CO ~ 05/05 to 02/07 technology and software, and strong
Front Office Coordinator data entry skills
Provided office support to the doctors ( Proficient in office procedures and
Opened and Closed office ( Checked in/out scheduling
patients, collected co-pay's and rescheduled Accurate and detail-oriented
for next visit ( Created and updated patient Education
documents for filing in charts ( Answered 9News Healthfair ~ Phlebotomy Station ~
high volume calls ( Prepared deposits at the 2010
end of the business day ( Audited charts for Over 500 Blooddraws
the next day for patient scheduled visit ( Pima Medical Institute, Denver, CO ~2009
Maintained office supplies and upkeep on the
front office ( Insurance verifications ( Medical Assistant Certificate of
Prepared medical records for transfers and Completion
doctors ( Filed doctors dictations and back Beacon Center of Infectious Disease
up to the back office and Human Resources ~Externship
Department Pima Medical Institute, Denver, CO ~2006
Centura St. Anthony's North Hospital
Westminster, CO ~ 09/99 to 02/05 Medical Secretary Certificate of
Admissions Assistant Completion
Provided pre-registration for outpatient Mountainland Pediatrics ~Externship
procedures ( Opened admissions for patients
( Checked in/out patients ( Cashiered ( Westminster High School, Westminster, CO
Answered 5 incoming lines ( Prepared ~ 1990
deposits ( Verified Insurance for patient
procedures ( Maintained office supplies and
upkeep on the Admissions Department (
Prepared medical records for patient
procedures ( Checked in Emergency Room
patients, updated information for EMT's and
ER Doctors
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