Customer Service Quality Assurance

Frank (Randy) Romero

**** *. ******** ******, ******, Colorado 80219 Home: 303-***-****

CAREER OBJECTIVE To pursue a position in which there is opportunity for

continual learning and advancement.

PROFESSIONAL EXPERIENCE

United States Attorney's Office - District of Colorado

US Department of Justice: April 2009 - March 2011

Administrative Clerk - Support Services and Procurement

Provided administrative support for the entire office. Duties included but

were not limited to:

. Distributed internal mail and incoming USPS mail. Metered and sent

out all outgoing mail.

. Provided support for all of the equipment in the office.

. Replaced parts as need and contacted service representatives for

repairs I could not complete .

. Provided Video Teleconference services as requested by the attorneys.

. Developed office supply inventories, ordered supplies, and maintained

the office supply room to ensure all needed supplies was on hand.

. Reconciled my monthly government purchase card statement.

. Provided phone coverage for reception as needed.

. Performed wall to wall inventories of the office's accountable

property to ensure property was located in the proper office space.

As necessary, worked through the government's excess property

procedures to retire old equipment.

. Provided moving services for all office equipment and furniture that

needed to be relocated.

. Completed spreadsheets on a monthly basis for all purchase order

invoices received and submitted them to budget for payment.

. Maintained a log for all checks received in the office.

. Served as the Justice Employees Transit Services (JETS) coordinator.

I received and distributed transit vouchers to participating employees

and completed quarterly reports for the Department of Transportation

who funded this program.

Corporate Allocation Services (Contractor)

United States Attorney's Office: November 2007 - April 2009

Worked in the Financial Litigation Unit. Responsible for monitoring case

files of debtors to the United States. Reviewed various reports to track

wage earnings and the whereabouts of debtors. Made contact with these

individuals via mail, telephone and in person to discuss the status of

satisfying the judgments against them.

Mercury Companies, Inc.: October 2003 - October 2006

Escrow Accounting Clerk

Responsible for daily reconciliation of all assigned escrow accounts using

Microsoft excel and various reconciliation software applications.

Identified reconciliation items and worked with each company to resolve.

Maintained proper documentation for each item cleared. Completed monthly

close out reports for review by management. Completed other projects

assigned by management.

Wells Fargo & Company: January 1981 - October 2001

Operations Manager March 1988 - October 2001

Responsible for managing and supporting the following work groups:

Controlled Disbursements Customer Service Fraud Control

Account Reconciliation Billing ACH Payroll Services

Payable Through Drafts Sharedrafts Stop Payments

Manual Balancing Reporting Standing Wires Technical Support

ACH Reporting Large Item Review

Technical Support Specialist April 1987 - March 1988

Responsible for opening and closing all controlled disbursement accounts.

Worked closely with Bankers and other operations departments to provide

customer service/support.

Assisted ARP and CD customers with balancing problems and required

research. Assisted Reconciliation Specialist with more complex issues on a

daily basis. Completed projects on a timely basis as directed by

management.

Controlled Disbursement Specialist/Corporate Account Specialist May 1981

- April 1987

Responsible for quality assurance of assigned accounts. This included but

was not limited to, customer service, statement rendering, input, and

research.

Duties included proper funding transfer for 300 accounts daily. Performed

various banking functions including adjustments, collections, and stop

payments. Maintained high quality customer contact both written and

verbal. Visited customers as needed, to assist them with their

reconciliation process.

SPECIAL SKILLS

Knowledge of the following software applications and operating systems:

Windows 95, Windows 2003, Windows XP, Microsoft Word, Microsoft Excel, 10-

key by touch, office machines

EDUCATION

Barnes Business College: Denver, CO 1980 Certificate in Management.

MAJOR COURSES:

Proprietorship Account I & II Management I & II

Small Business Management Business Operations

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