Customer Service Sales Representative

LAURA REFKA PO BOX ****** STEAMBOAT SPRINGS, COLORADO 80477 970-***-****

email: abg8ad@r.postjobfree.com Website portfolio: www.wix.com/laurarefka/art

Objective:

To secure a position which will allow me to grow, both professionally and personally, while benefiting my new

employer. I seek a position which will challenge me and allow me to accept additional responsibilities. I will

draw upon a wealth of knowledge, experience and talent in the functions of my new position.

Utilized Adobe Photoshop, InDesign and Illustrator to

Steamboat Pilot & Today design and edit print ads for various print and online

Steamboat Springs, CO publications. Also acted as Pagination Technician,

Graphic Designer flowing editorial content with advertisements. Used

CTP technology software and hardware to create

plates for the press.

Worked independently out of home office selling

Commnet Cellular cellular service and peripheral equipment. Was the

Steamboat Springs, CO first cellular salesperson in our community, and

Outside Sales Representative educated potential clients about the benefits of cellular

service. Also acted as technical, customer service and

administrative liaison.

Bob Geer Real Estate Sold real estate in a mountain resort community.

Steamboat Springs, CO Responsible for prospecting and networking to

Sales Agent procure clients. Frequently interacted with other real

estate brokers as well as personnel of banks, title and

mortgage companies.

PacTel Business Systems Worked in the business market group selling key

San Ramon, CA telephone systems and related peripheral equipment to

Account Executive small businesses in a specified territory. Was

responsible for completion of all sales contracts and

related documents. Coordinated equipment

installations with Pacific Bell and AT&T.

AT&T Utilized various data bases and software programs to

Pleasanton, CA compile trunk group activity, for purposes of access

Access Bill Verification Clerk bill verification. Frequently interacted with employees

of Bell operating companies to discuss and correct

discrepancies.

Pacific Bell

San Mateo, CA Provided excellent customer service in a high-volume

Customer Service Representative call center, following divestiture. Was instrumental in

educating our customers about the changes associated

with their phone service and billing. Also sold value

added calling features on an incentive basis. Was one

of five employees chosen to produce a motivational

video shown at a district function.

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