Customer Service Manager

Sandra A Scurry-Pettit

*** ****** ******

Norristown, PA 19403

*************@*****.***

******.******@*******.***

484-***-**** (Home)

484-***-**** (Cell)

Professional Overview

Executive Assistant/Office Manager/Office Coordinator/HR Coordinator with 30+ years experience.

Committed and motivated with exceptional decision making skills. Strong work ethic, professional

demeanor and great with multi-tasking.

Summary of Skills

• QuickBooks accounting software

• Administrative operations

• Microsoft Office, Excel, Power Point

• Highly organized with superior attention to detail

• 30+ years of experience providing administrative support

• 15+ years experience in a fast paced deadline driven environment

• Extensive experience with international and domestic travel bookings and heavy scheduling

• Excellent communication skills

• Self-starter with professional manner

Work Experience

Executive Assistant/Office Manager

March 2008 to January 2011

Maxx Orthopedics, Inc. – Plymouth Meeting, PA

As a small start-up company, introduced company procedures, completed the first Company Handbook,

set up and maintained HR files, set up and handled monthly payroll, and communicated with all outside

vendors. Handled benefits enrollment and all follow-up as needed. In charge of accounts payable and

receivables input in QuickBooks.

As Executive Assistant duties included but not limited to handling all correspondence and the day to day

operations also the liaison between departments and vendors. Handled all international and domestic

travel and meeting arrangements. (assignment completed - position eliminated)

Operations Coordinator/HR Coordinator/Receptionist

September 2003 to March 2008

Cadient Group – Conshohocken, PA

I started as the Receptionist and quickly was transferred into the HR Department. In HR improved

communication efficiency as primary liaison between departments and vendors. Worked one on one with

recruiters to fill company vacancies. Handled employee’s yearly evaluations, and all company benefits

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(open enrollment and all changes). As Operation Coordinator, I supported the Operations Director

through personal document management, calendar organization and collateral preparation for meetings.

Primary liaison between departments for manager meetings, monthly reporting and building

management. Provided major support for building management, movers and employees during the

move of the company to a larger facility. (Resigned for new position)

Office Manager

September 1998 to September 2003

InterMedia Interactive Solutions – Conshohocken, PA

Liaised with vendors to order and maintain inventory of office supplies. Assisted in all areas of

administrative work including but not limited to data entry, receptionist duties, file organization, research

and development. Collaborated with HR Department to ensure efficient office environment. Oversaw

inventory and office supply purchases. Consistently praised by management for the daily and timeliness

of reports, attention to detail, exemplary customer service delivery and team-player attitude. (Company

was sold to Cadient Group)

Various Positions

April 1973 to June 1994

Amtrak – Philadelphia, PA

Positions held were Reservations and Information Agent, Ticket Sales Agent, Administrative Assistance,

Assignment Clerk, and Crew Management. I was involved with customer service and interactions with

various employees, management and union representatives.

Education

Organizational Effectives Specialist Certificate – eLearners – 2007

Employee Relations Specialist Certificate – eLearners – 2006

A.D. Eisenhower High School – Business – 1971

References available upon request

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