Technician Software

April Shanley

**** ******* **. # ****, ************, FL. 32257, 904-***-****, *****.*******@*****.***

Objective

To obtain a position that will enable me to use my strong IT skills, educational background, and

strong work ethic

•

Summary of Qualifications

• Working knowledge of Internet protocols and tools including, TCP/IP and DNS

• Active Directory, GPO’s and basic Security concepts

• Ability to apply general knowledge of network and computer processes, technologies and systems

in support of customer issues/requests and completion of assignments

• Working knowledge of Microsoft Office Suite(Word, Excel, Power Point)

• Troubleshoot, evaluate, track, and manage network problems and recommend the best solutions

• Excellent follow up and time control skills

• Ability to work in a team environment, interpersonal relations and customer oriented

• Excellent organizational skills and takes initiative

• Possess high energy level, strong work ethic and passion for learning

• Available 24/7, days, nights, weekends, holidays and on-call status

Education

FastTrain, Jacksonville, FL Management Information Systems October, 2010

Certification

CompTIA A+ FS Certified-Samsung Certified

CompTIA N+ Cert Hallmark POS-Starbucks Cert

MCP – Windows XP NCR Basic Cert-Maurice Cert

MCTS – Windows 7 CORE Certification

MCITP – Windows 7 Enterprise

Technical Skills

Hardware: Gateway, HP, Compaq, Dell, Lenovo Installation of computer hardware

Installation of computer peripherals motherboards, video cards, hard

drives, sound cards, and system

Printers

memory

Network cards

PC setup and configuration

Software: MS Office 2003/2007/2010 Acronis

Norton Internet Security, Antivirus, Microsoft Implementations

Firewall, Ghost, System Works Outlook 2003/2007/2010

Komodo Time Machine Windows Components

Operating Systems:

Windows XP Windows 7 & Enterprise

Windows Vista Windows Server 2003/2008

4083 Sunbeam Rd. # 1408, Jacksonville, FL. 32257, 904-***-****, *****.*******@*****.***

Employment History

FedEx Express June 2011 - Present

Package Handler/Driver

1. Unloading packages and documents from cargo vans

2. Scanning documents for shipment to various destinations

3. Filling document bags, labeling and closing with zipties

4. Various housekeeping duties

SmartSource/Wells Fargo June 2011 - Present

PC Technician

5. De-installation of 3 verifones from Drive-thru

6. Packing up of old equipment for shipment

7. On-site technician

Remedy Staffing/Coach April 2011 – May 2011

Order Picker/PR/SP/Warehouse

8. Selecting merchandise to customer orders for shipment

9. Affixing labels to mail orders

10. Use of hand-held scanners for product selection

11. Pallet jacks to move merchandise

12. Re-ticket merchandise for shipment

Sullivan and Cogliano March 2011 – May 2011

Refresh Technician

13. Compucom Systems @ Amedisys(Traveling throughout FL)

14. Compucom Systems@ Wachovia(Traveling throughout FL)

15. De-install of existing computer equipment

16. Installation of new Dell equipment, tablet pc’s and kiosks

17. Backup and restoration of clinician and patient documents and files

18. Installation of Verizon Wireless Modem Manager

19. Printer installations and destinations

Barrrister Global Services Network December 2010 – June 2011

Field Service Technician

20. Removal and installation of laser unit, laser scanner and rear cooling fans on a Xerox 6360

Laser Printer

21. Replaced mother boards, CPU’s and heatsinks on HP POS systems

22. Verified replacement parts, existing equipment and shipped core components

23. Technician for Publix Supermarket project(Traveling throughout FL)

24. Replacement of 19 system board units, CPU’s, heatsinks on HP POS systems

25. Printer and computer configurations

Insight Global October 2010

Field Technician

26. Moved and installed HP pc’s and peripherals for Allstate Insurance-Jacksonville location

27. Installed hardware and performed software upgrades

28. Back-up and restore of user data

29. Removal of old accounts

30. Unpacked equipment and clean-up of staging area

4083 Sunbeam Rd. # 1408, Jacksonville, FL. 32257, 904-***-****, *****.*******@*****.***

Global Resources August 2010 – December 2010

OS Specialist

31. Moved and installed 90 HP pc’s and peripherals for JP Morgan Chase-Jacksonville location

32. Performed hardware and software upgrades

33. Added printer destinations

34. Removal of hardware into staging areas

35. On-call Tech-October 1 & 2

Field Solutions May 2010

Tech ID 47329

ield Technician

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36. Moved, installed and repaired 3 HP POS systems for various well known retail companies

37. Re-imaged with Acronis software

38. Installed hardware and performed software upgrades

39. Verified synchronization of hardware with Command Center

40. Affixed labels to specified hardware

41. Packing up of old equipment for shipment and cleanup of work areas

SNI Technology May 2010 – Present

PC Technician

42. Moved and installed 1000+ HP PC’s for these well-known companies

43. Re-imaged with Acronis software

44. Ensured connections to server through Active Directory and network were correct

45. Troubleshooting equipment and replacement

46. Resolved minor user issues in a call center environment

Installation of new employee workstations

Installation of web cams to conference rooms

Helpdesk ticket resolution

FastTrain Jacksonville Campus Internship/Work Study

Technician

Deployment of software to Instructor’s specifications on Gateway equipment

Maintaining and organizing computer labs and troubleshooting classroom equipment

Greeted potential students, relief receptionist and filing of student documents

Assisted staff with campus activities

Clean installation of Windows 7 on a colleague’s computer

Mentored students with homework, study habits and techniques

Gresham & Associates July 2004 – April 2009

Service Dept/WDU/Fileroom

47. Distribute daily office mailings, filing of documents to active accounts

48. Processed financial documents

49. Processed policy letters to active accounts

50. Policy file retrieval on expired accounts and upkeep of off-site storage units

51. Set-up of new Dell equipment for incoming employees

52. Answered incoming calls from insurance representatives

53. Relief receptionist, filing, faxing, scanning, copies and various other duties as assigned

Non- Related Work Experience 1998-2004

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