Customer Service Marketing

N diaye *

Maimouna M. Ndiaye Samb, “Maia Samb”

**** ***** ****, ***. * ~Atlanta, GA 30339~ 763-***-****

*******@********.********.***

OBJECTIVE: To obtain a communication-related position that will benefit from my strong adaptation

skills, while gaining enough experience to become a leader in global communication strategies.

EDUCATION

Kennesaw State University Kennesaw, GA

Bachelor of Science in Communication/ Public Relations/ GPA: 3.66 December 2010

Institute of Information and Communication/ Universite Lumiere Lyon Lyon, France

Licence Info/Com/Anglais (French equivalent of Bachelor in Communication) 2007

RELEVANT WORK EXPERIENCE

Jan-April 2011 United Way Atlanta Marietta, GA

Cobb County Public Relations/Donor Engagement Intern

• Instituted and executed programs that engaged United Way donors and community partners

• Oversaw overall completion of the Absolutely Incredible Kids Day Project (AIKD),

connecting volunteers in the community to Cobb County elementary school students

• Recruited volunteers through relationships building with local organizations

• Drafted and edited marketing strategy, press kit and marketing collateral for AIKD campaign

• Coordinated AIKD schedule to meet project goal within tight deadlines. Reached over 4000

students, surpassing 3500 goal in record time of less than 3 months

• Conducted follow-up and built campaign report to ease 2012 AIKD completion

• Assisted coordinate and draft written materials for the 2011 Heart in Hand Volunteer Award

Program

2010- 2011 Public Affairs Roswell, GA

Public Relations Intern

• Researched, segmented and compiled a list of possible speakers and sponsors for the Atlanta

Press Club (APC) Newsmaker Luncheons

• Strategically assigned sponsors to appropriate speakers and up sold the APC’s Newsmaker

Luncheons

• Wrote media advisories, public service announcements (PSA), bios and press releases for

confirmed speakers

• Organized, maintained and updated mailing and media lists

• Met with non-APC clients to define needs and draft strategies for marketing and

communications development

• Drafted reports and created follow-through charts/checklists for implemented marketing

strategies

2010- 2011 Limited, Inc Kennesaw, GA

Sales Associate-Image Consultant

• Defined clients’ personalities and lifestyles

• Coached clients throughout personal styles assessment

• Up sold clients in fitting rooms and boosted credit cards sales

2007-2008 Ferroli France (Third largest Heating Company in Europe) Lyon, France

Marketing/Public Relations Agent

• Researched, targeted and segmented the heating market in Metropolitan France

N diaye 2

• Maintained customer satisfaction and loyalty by creating and sending newsletters and

updating website

• Organized campaign for customer fidelity program and company growth. Used internet-

based tools and direct mail to reach new clientele and to revitalize online marketing

• Organized events and trade shows for products expositions and network development

• Built annual report of company growth based on marketing actions

2005-2007 Crit Interim (Event-planning Company) Lyon, France

Planner- Image Coach

• Organized annual Christmas luncheons for different companies; organized weddings,

designed and decorated the events locations, sent invitations to all guests, assisted to decide

menus and music repertoire during events

• Coached brides throughout style choices and shopped for the right garments after assessing

each personal style, body type and personality

• Welcomed participants at different salon of expositions and weddings

• Prepared and served food and beverages to participant of different salons of expositions and

directed food services in weddings and anniversaries

March 2003 United Nations Dakar, Senegal

Reporter at Model United Nations (MUN)

• Followed and transcript debates at the MUN

• Organized report of the Model United Nations Sessions

• Wrote articles about main resolutions and organized final layout of MUN’s newspaper

2003-2004 Premium Contact Center International (PCCI) Dakar, Senegal

Customer Service

• Managed inbound and outbound calls from different campaigns

• Inbound calls: Sold phone and internet connections for Orange Telecommunications

• Outbound calls: Administrated satisfactory study for Orange Telecommunications’

customers, upgraded basic service customers to most recent services, and assured customer

satisfaction at interview closure

2000-2003 United Nations Population Fund (UNFPA) Dakar, Senegal

Awareness campaign against female circumcision

• Helped write and put together plays and performances for the campaign

• Distributed flyers and books in different schools in Senegal

• Organized calendar for performances in rural areas

• Spoke at women association meetings in distressed area to explain the downsides and risks

of female circumcision

OTHER WORK EXPERIENCE

2003-2010 Freelance/ADSLstylish France/US

Personal shopper/ Image consultant

• Define clients’ personalities and lifestyles and shop for garments accordingly

• Coach clients throughout personal styles assessment

• Organize and speak at workshops to enhance participants self-images

LANGUAGE: English, French fluent

COMPUTER SKILLS: MSWord, Excel, PowerPoint, Adobe InDesign, Photoshop

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