Customer Service Manager

[Phone number]•[E-mail address]

[Your Name]

**** * ******* *** #***, San Dimas, CA 91773•626-***-****•**************@*****.***

Brenda Barnett

Objective

Continue my career in the transportation field

Experience

12/2007-present

UPS-SCS Ontario, CA

Customer Service Agent

Answering phones and assisting customers with rate quotes and scheduling pick ups

Assisting international customers with making sure they have all the necessary information needed for

international exports, i.e. Schedule B numbers and customs requirements.

Assisting drivers with calling customers for delivery addresses. Scheduling appointments with high

value deliveries.

7/2005-12/2007

Staffmark Transportation Santa Fe Springs, CA

Staffing Manager

Assisting customers with filling their temporary driver needs.

Responsible for approving and submitting payroll for employees

Customer visits, ensuring we are fulfilling their needs and building relations for new business.

7/2004-7/2005

Fastech Buena Park, CA

Dispatcher

Taking customer calls for repairs or services to fueling stations

Billing and accounting for Shell Oil accounts

Dispatching drivers to various locations as needed.

7/2003-7/2004

Newport-Mesa Unified School District Costa Mesa, CA

Dispatcher/Field Trip Coordinator

Ensuring daily school routes were covered

Creating and routing daily school routes

Dispatching and mapping drivers for school routes and field trips

Education

1988-1991

La Mirada High School La Mirada, CA

G.E.D

References

References are available on request.

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