Customer Service Real Estate

TERRI SCHMALZ

**** ********* ***. **** *** Baton Rouge, La. 70809 225-***-****

************@*****.***

Career Objective: A challenging position at a reputed company, which will allow me to further

utilize my existing skills and enable to acquire new abilities.

Experience:

May 2008 to August 2010

Office Coordinator

Grubb & Ellis Corp. (Vendor for Microsoft Corp.)

• Provided administrative support to the Microsoft Sales Team

• Provided clerical services including scheduling conference rooms, events, workshops,

ordering catering, and maintain office supplies, greeting and logging visitors, and

scheduling facility repairs/maintenance, answering and screening calls, distribution of

facsimiles, mail, and packages for all the employees

• Prepare monthly sat reports

• Assisted new employees

• Created service requested work orders and purchase orders

• Created and maintained customers and vendors relationships

September 2006 – May 2008

Relocation Specialist

HABD: Birmingham, AL

• Responsible for ensuring accuracy of Section 8 housing waiting list

• Notified applicants of eligibility status and required action

• Conducted applicant orientation

• Prepared voucher documentation for eligible families

• Established and maintained complete applicant files, and researched and verified applicant

data

• Performed Clerical duties: filing, correspondence, mail, etc.

March 2006-September 2006

File Clerk

DST Health Solutions Birmingham, AL

• Responsible for sorting, batching, and photocopying of all medical claims

• Performed basic office duties and ensured all documents were processed in a timely manner

July 1999-January 2006

SouthTrust Loan Operation Center

Birmingham, AL

Document Specialist

• Prepared files for merging transition from SouthTrust Bank to Wachovia Bank

Fulfillment Specialist

• Utilized Advanced Loan, Commercial Loan, and Credit Bureau-E-Oscar Systems

• Generated Payoff Letters, Lien Releases, Interest Letters, and Paid-Out letters

• Researched Credit Verifications, Credit Bureau disputes, account histories, statements,

generated 10-98 interest statements, and researched accounts for subpoenas

• Assisted CSR’s by phone (for title issues and branch support)

• Processed Lien satisfactions to County Clerk offices for Commercial Paid out Loans

McCracken Specialist

• Specialist in SouthTrust Bank’s Commercial Real Estate Loan System

• Responsible for all aspects of booking a loan, including payments and advances, renewals,

maintenance and modifications, index rate changes, and notices

Skills and Proficiencies

• MS Word

• MS Excel

• MS Power Point

• Planning and Scheduling

• Written Communication

• Customer Service

• Internet Research

• Telephone Reception

• Purchasing

• 45 wpm Typing Speed

• Event planning/management ( Marketing events/seminars)

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