Power Plant Customer Service

Phyllis A. Gonzales

**** ********* ? Colorado Springs CO 880911 ? 719-***-****

******@*******.***

Objective: Seeking fulltime employment that will allow me to utilize my

experience in accounting and general office to the benefit of my employer.

Professional Experience:

Accounting/Payroll Technician

? Reconciled and balanced customer accounts before mailing itemized

statements.

? Performed bookkeeping duties for Accounts Payable and Accounts

Receivable utilizing Sage BW

and Retail Pro software.

? Consistently demonstrates expertise in setting-up, maintaining, and

reconciling of vendor and

customer accounts.

? Contacted customer by telephone in attempt to determine reason for

overdue payment, reviewing terms of sales, service, and credit contract

with customer, negotiating payment plans.

? Evaluated customer records and recommended that account be closed,

credit limit reduced or extended, or collection attempted, based on

payment history and purchase activity of customer.

? Provided superior customer service to resolve complaints, verify

accuracy of charges, and to correct errors in accounts either in person

or on the telephone.

? Received cash, checks and completed credit-card transactions from

customers and employees.

? Balanced cash register daily to Z out reports and prepared cash

deposits.

? Prepared checks daily for remote bank deposit verifying totals to

accounts receivable transaction report also reconciled bank statement

online.

? Operated personal computer, fax, scanner, copier and ten-key (touch).

? Entered payroll data and reviewed wage reports correcting errors to

ensure accuracy of payroll.

? Recorded changes affecting net wages, such as exemptions, insurance

coverage and loan payments for each employee in order to update master

payroll records.

? Recorded employee information, such as personal data, compensation,

benefits, tax data, attendance, performance reviews and termination date

and reason.

? Handled written and telephone requests for employment verification.

< Processed weekly accounts payable check run, reconciled vendor statements

to company records.

< Filed quarterly and year-end State Unemployment, Federal 941 payroll tax

reports, W2's and 1099's.

General Office Clerk

? Managed material database: data entry, reconciliation, and billing

reports.

? Arranged travel schedule and reservations using corporate travel

account.

? Placed outgoing calls scheduling appointments for employer.

? Relief receptionist, greeted visitors, answered telephones and routed

calls to appropriate person.

? Received and routed incoming mail, filed, and data entry.

? Ordered office, janitorial and field supplies. Setup all outgoing

freight shipments.

? Located and attached appropriate file to correspondence to be answered

by employer.

< Composed, typed and filed routine correspondence and other records.

< Operated personal computer, fax, copier, scanner and ten-key (touch).

Phyllis A. Gonzales

EligibilityTechnician

< Provided overall technical support to eligibility analysts to resolve

enrollment issues, providing remedial training as needed.

< Consistently identified, developed, and documented workflow processes to

ensure superior client service.

< Assisted eligibility analysts, sales, account management, claims,

appeals, auditing, customer

service, billing, and plan building departments in responding to and

resolving client questions,

concerns, and needs.

Employment:

Colorado Saw & Tool, Inc Pueblo West, CO

Accounting, Payroll and General Office 11/10 to 04/11

Temporary through American Staffing

08/10 to11/10

The Shurtleff and Andrews Corp.

Onsite Secretary

Prairie State Energy Campus, Marissa, IL

03/08 to 02/10

Comanche Power Plant, Pueblo CO

01/07 to 10/07

APComPower Pueblo, CO

Accounting Clerk

Comanche Power Plant

10/07 to 03/08

Companion Habitats, Inc. Colorado Springs, CO

Accounting Specialist -Full-cycle Accounts Payable 04/01 to 01/07

Temporary through Accounting Solutions

03/01to 04/01

Benesight Pueblo, CO

Lead Eligibility Technician 02/00 to 03/01

Education:

Strayer University Online

Newington, VA

Course work in Psychology and Sociology

08/04 to 04/05

Pueblo Community College Pueblo, CO

Course work in Accounting 1990 to 1992

License:

Notary Public - State of Colorado, Commission expires 10/26/2014

References: Available upon request

Contact this candidate