Project Manager Customer Service

Jorge O. Mesa

**** * ** ***** **. Coral Gables, FL 33134

C: 305-***-**** ? *********.**********@*****.***

summary

I seek a position where I can contribute to the continuing success and

growth of the company.

Bilingual (English & Spanish) Excellent written and verbal communication

Advanced Proficiency in Wordpress, Organic skills

SEO, Affiliate Marketing, Databases, Work calmly and efficiently in

Google AdWords, PC, MAC, HTML, Microsoft multi-faceted, fast-paced environments.

Office (2007, 2003, XP, 2000, 1997), Word, Organizational and time management

Power Point, Excel, Outlook, Photoshop expertise, with high attention to detail.

etc. Type 45 wpm.

Committed to Organization, Multi-tasks,

and perform day-to-day challenges under

extreme pressure with skill and

professionalism

Self-motivated with strong work ethic and

ability to work independently and meet

established deadlines

experience

3gsoftech, Coral Gables, Florida

Senior Project Manager, 06/2010- Present

. Created and maintained an information technology project plan that

communicates tasks, milestone dates, and status and resource

allocation.

. Utilized software life-cycle methodology.

. Coordinated delivery of development (beta) and production releases

that meet quality assurance standards.

. Assisted and lead technical team in design and development tasks.

. Created, developed and launched VozLatino.com

. Managed a $500,000 online college portal project

. In charge of online marketing, organic SEO, publicity etc for

3GSofttech.com, EducacionOnline.com and VozLatino.com.

. Responsible for all tasks involving marketing and online social media

including SEO, Google AdWords campaigns, affiliate marketing etc.

. Write articles in English and Spanish to provide content for

VozLatino.com

. Manage over three in-house and five over seas employees

. Prepare reports and presentations for advertisers and potential

investors

. Answer phones, proofread and edit content, handle mailings and e-

blasts

. Search engine optimization and immerse new technologies/platforms

. Design, deliver and maintain all social media sites

. Responsible for the launch of new websites and responsible for all

social media outlets

Universal Music Latin Entertainment, Miami Beach, Florida

Digital Marketing Assistant (Internship), 05/2009- 08/2009

. Combining existing footage and creating "behind the scenes" videos.

. Editing video clips

. Creating video reels that showcase our artist for marketing purposes

. Recording and producing interviews, studio sessions, live shows and

creating promo clips for online distribution

. Uploading videos to video partners (YouTube, UMLE Website, MySpace

etc

. Processing the video and audio content necessary for the digital

archiving and delivery

. Assist in producing content for all UMLE websites.

. Helping production team on ongoing digital production tasks

Batanga.com Inc., Coral Gables, Florida

Production Assistant (Internship), 01/2009- 05/2009

. Administrative duties such as data entry, filing, researching and

archiving music related data (e.g., artists, album reviews, video

premiers, awards shows, etc

. Internet Radio Programming

. Direct interaction with staff to develop online marketing promotions

. Assisting with functions within the Consumer Product Marketing team,

such as:

o Researching and Interviewing Artists

o Authorizing content and publishing on Batanga.com website

o Video Editing and Production for online broadcasts

o Radio Production (i.e., editing voice-overs for Broadcast)

Colombian american service association (c.a.s.a) non-profit, Miami, Florida

Database Management Specialist/ Office Assistant, 04/2003- 04/2007

. Duties included the management of the organization's main client

database, periodic data entry and maintenance of the Agency's e-mail

database of over 5,000 working e-mails.

. Responsible for filing, data entry, office tasks, and completing

monthly client reports to be assessed by the board of directors.

. Perform excellent customer service techniques.

. Answer phones and direct them to there proper point of contact.

Administrative Support, 05/2002- 04/2003

. Responsible for providing administrative support to the Agency's

staff. .

. Duties included filing, covering phones and reception area, customer

service and client intake

. Also to draft letters, send faxes and e-mails as assigned.

EDUCATION

Miami Dade College, Miami, FL;

Associate Degree (Online Classes)

December 2011

Coral Gables Senior High, Miami, FL;

High School Diploma Completed

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