Customer Service Years Experience

Kakuna A. Smith

**** *. ********* ******

Chicago, IL 60620-3954

Telephone: 773-***-****

Email: ***********@***.***

____________________________________________________________________________

__

Experience:

12/2002 - Present Jay-Tee Screw Machine Products, Co, Melrose Park, IL

Administrative Assistant

. Works directly for the President & Vice-President.

. Performs special projects as assigned by managers in a

timely fashion.

. Responsible for all incoming correspondence.

. Responsible for monthly Excel reports, charts, and graphs

used to track company's performance with customers,

vendors, and employees.

. Performs clerical support in the areas of composing

documents, editing, duplication, emailing, and

distributing documents, both internally and externally.

. Provides e-mail support for both clients and vendors.

. Answers and screens telephone calls, when necessary.

. Process purchase requests for office supplies.

. Prepares invoices for all outgoing shipments.

. Computed, recorded, and proofread data, records and

reports.

. Match purchase orders with invoices and recorded the

necessary information.

. Communicate with customers, employees and other

individuals to answer questions and explain information.

. Reviewer of files, records and other documents to obtain

information and respond to requests.

03/1998 - 02/2002 Ace-USA, Chicago, IL

Claims Assistant

. Assisted several claims representatives in handling

workers compensation claims for large national accounts

such as Ace-Hardware, Jacobs Engineering, and Borden.

. Set up & entered worker's compensation claims in computer

system.

. First liaison with various providers regarding patient

care and accounts.

. Managed `Medical-Only' type claims with accuracy and

expertise.

. Responsible for office-wide medical bill payment.

. Responsible for inputting various forms of correspondence

into computer system for claim representative and

managerial review.

. Answered calls on inbound 800 lines, and substituted for

company switchboard and nationwide phone routing.

Education:

11/2008 - Present Keller Graduate School of Management, Chicago, IL

Masters -Human Resource Management

Planned Graduation: October 2011

07/2001 - 10/2008 DeVry University, Chicago, IL

Major: Business Administration / Small Business Management &

Entrepreneurship

Summary of Qualifications:

Motivated, organized, and dedicated professional possessing a strong

ability to work well under pressure while maintaining exception attention

to detail; excellent written, oral, and interpersonal communication skills

with all levels of management personnel

Over 2 Years experience in a sales and retail environment performing

exceptional customer service

5+ Years experience in a Department Head role with people management

responsibilities

5+ Years experience in Clerical/Administrative responsibilities

3+ Years experience in Workers compensation industry

Technical Skills & Productivity Software:

Microsoft Office Suite (i.e. Outlook, Word, Excel, Access, & Power Point),

Lotus Notes, Windows 95 - Windows 7, proficient with the Internet and

various email clients/applications, 10 key by touch, 40+ WPM, multi-line

phone system.

Volunteer Work:

03/2008 - Present Boys & Girls Club of Chicago, Chicago, IL

Volunteer / Mentor

Volunteered for various events that will lead up to my final

assignment as a "Big Sister" in conjunction with the Big

Brothers/Big Sisters Foundation.

01/2006 - Present SIDS of Illinois, Naperville, IL

Peer Contact / Peer Counselor / Board of Directors

The official co-lead of a monthly support group that aides

bereaved families in receiving adequate support after the

loss of a child. Assists in board meetings to come up with

strategies to help educate new parents.

References available upon request

____________________________________________________________________________

__

Contact this candidate