Customer Service Administrative Assistant

Crystal C. Lundy

**** ******** ***. *** *** Union City, New Jersey 07087, Phone: 201-798-

6060

E-Mail: ********@*****.***

Summary:

I am currently seeking an opportunity to enhance my customer service and

managerial background skills.

Successful track record with more than 10 years of exceptional customer

service. Consistently exercise team player abilities by assisting others

and adapting well to the work environment.

Experience:

Bank Staff/Wintrust

Data Entry /02/09 - 08/13/10

. Balanced checks and adhered to time sensitive deadlines

. Adjusted responsibilities and assisted team members at

crucial times

. Efficiently processed alpha and numeric data entry

Faith Construction 4, Inc.

Administrative Assistant /01/09/07 - 10/17/08

. Exercised discretion and independent judgment in solving

problems

. Reestablished past relationships and collected on invoices

over a year old

. Created a daily ledger and provided owner with a monthly

report of accounts receivable/payable

St John Lutheran School Extended Care

Teacher Assistant /02/05 - 09/22/06

. Provided professional quality care to children

. Demonstrated a positive and supportive leadership style

. Assisted children with talking through and resolving social

disputes

Bank One

Commercial Teller Supervisor/04/2/01-5/01/04

. Managed up to (6) Tellers (including 2 International

Tellers) with routine processing of transactions

. Received compliments for building and establishing

exceptional customer service relations

. Recognized by department manager for implementing creative

staff meetings

. Performed administrative duties and completed performance

reviews for the staff

Lead Teller /07/00 - 03/01

. Provided back up support to keep the teller line operating

smoothly

. Responsible for ensuring tellers were equipped with enough

currency and coin to service customer needs

Teller/ 07/99 - 07/00

. Serviced customers and bankers with monetary transactions

. Operated and balanced a cash drawer daily

. Assisted supervisor with non sensitive tasks

Education

Malcolm X College - Early Childhood Development

(2005 -2006)

Computer Skills

Microsoft Word, Microsoft Excel, and Lotus

Notes

References Available Upon Request

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