Customer Service Administrative Assistant

Heidee Videz

Corona, CA*heideev@gmail.com****-***-0356

Administrative Assistant

Conscientious, personable and competent office professional with 10 years

of administrative assistant experience, recognized for dependable and

detail-oriented work in support of top management. Excellent computer,

communication, and office support skills. Well known by management as

someone who gets things done. Proven skills in:

Expense Reports Meeting/Travel Project Management

Arrangements

Organization Skills Manage Confidential Customer Service

Information

Calendaring Multi-Line Phone Systems MS Office Suite

Professional Experience

ALLERGAN MEDICAL - Irvine, CA

2011 to present

Administrative Assistant

Conduct, coordinate and monitor a wide range of administrative activities

in support of the Global Strategic Marketing team. Ensure commitments are

executed in a timely manner.

. Maintain and manage calendars for Senior Directors. Ensure calendars are

accurate and updated when changes occur.

. Schedule all appointments/meetings with internal personnel and external

contacts.

. Coordinate extensive international and domestic travel arrangements.

. Expedite and track processing of expense reports, purchase requisitions,

and invoices for department.

. Effectively manage ad-hoc issues related to office moves, computer and

equipment repairs and various department issues as they arise.

FINANCIAL FREEDOM / INDY MAC FEDERAL BANK - Irvine, CA

2002 to 2009

Executive Assistant (2007 to 2009)

Managed and maintained executive calendar and scheduled meetings for CFO.

Arranged conference calls and meetings with internal and/or external

clients, as well as prepared and distributed detailed meeting materials.

. Transitioned into position easily without training and immediately had

new hires start work on their first day without a waiting period.

. Met all deadlines for reporting, information management and other support

tasks using excellent time management, organization and prioritizing

skills.

Legal Assistant (2002 to 2007)

Managed client service, emails, calendar, conference calls and meeting

coordination for General Counsel and provided administrative support to

Senior Paralegal.

. Created electronic library filing system that reduced file location

expense by $10,000 and saved the department's time in locating legal

files.

. Served as liaison across departments to improve communication channels.

BARBEQUES GALORE - Irvine, CA

2000 to 2002

Administrative Assistant / Receptionist

Provided administrative and customer service support while managing heavy

switchboard traffic for retail and distribution operations.

. Consistently met time and budget requirements while maintaining high

quality standards.

. Provided superior customer service in high-volume call environment.

Education

California State University, Long Beach, CA

Bachelor-level Coursework

Brooks College, Long Beach, CA

Associate of Arts, Interior Design

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