Customer Service Manager

JAIME KIGHT

*** ******** ** ( Dacula, GA *****

239-***-**** ( **********@**.***

BUSINESS DEVELOPMENT ( BRANCH MANAGER ( BUSINESS/PRIVATE BANKER

Results-oriented professional with a demonstrated record of improving

operations while increasing revenue from loans, deposits, investments and

new client acquisition. Known for establishing programs and instituting

changes that provide dramatic new growth streams through restructured sales

and management processes. Experienced in all aspects of banking operations,

with a focus on customer service, community relations, and market

penetration. Charismatic leader committed to assembling, managing, and

maintaining world-class teams that consistently perform above expectations.

AREAS OF EXPERTISE

Sales & Marketing Strategies ( Business Development ( Key Account

Management

Launch & Turnaround ( Customer Satisfaction ( Transaction Management

Cross-Departmental Sales ( High-Net-Worth Clients ( Underwriting (

Authorization

Team Leadership ( Training & Development ( Customer Retention ( Regulatory

Compliance

PROFESSIONAL EXPERIENCE

ALLIANCE FINANCIAL GROUP ? Fort Myers, Florida ? 2010-present

Financial Representative

Work closely with clients to develop customized solutions that meet long-

term financial goals and objectives. Provide exclusive access to insurance

products from top-rated company, Guardian, as well as disability income

insurance, and an array of quality financial products and services

available through our subsidiary companies and affiliates.

? Establish enduring relationships with clients by utilizing skills in

fact finding, building long-term strategies and enforcing a protection

first philosophy for maximum wealth accumulation.

REGIONS BANK ( Fort Myers, Florida ( 2002-Present

Private Banker (2007-Present)

Oversee all aspects of sales, marketing, and account management for 250-

customer portfolio of high-net-worth accounts. Develop and regularly update

private banking action plan. Constantly review account for growth

opportunities with both loans and deposits. Serve as the main point of

client contact. Partner with multiple internal departments to secure

referrals and identify new client opportunities. Maintain compliance with

all lending/banking policies, procedures, and regulations.

Consistently exceeded all metrics, growing private banking deposits by 198%

of goal in 2008 and 185% in 2009, core deposits by 261% first half of 2009,

and private banking loan portfolio by 263% in 2008 and 115% first half of

2009.

Retained 100% of top-tier clients by implementing a contact management

system that significantly enhanced follow-up and customer service.

Initiated a system of referrals from internal branch personnel that

significantly increased organic growth by educating employees about private

banking products/services.

JAIME KIGHT ( Page 2 ( **********@**.***

Branch Manager (2004-2007)

Directed daily operations for highly competitive, top-performing branch,

establishing strategies, processes, and procedures to consistently meet or

exceed all established goals. Provided senior leadership for sales, teller

operations, regulatory compliance, and complex customer transactions.

Ensured all operations met requirements for profitable funding. Served as

the bank's main representative with the community and local industry.

Quickly turned around 2 under-performing offices into top achievers by

focusing on employee training, customer service, and lead generation.

Achieved superior customer satisfaction scores with the implementation of a

lobby management process that included all employees in customer service.

Selected as one of the county's only Branch Manager Mentors charged with

training and developing newly hired Branch Managers.

Regularly recognized with top performer awards, contests, and challenges.

Assistant Branch Manager (2002-2004)

Supported Branch Manager in all aspects of branch operations, working

closely with manager to set strategic direction and developed plans for

ensuring achievement. Coordinated lending, opening/closing of accounts, and

cross-selling products. Provided regular coaching and mentoring to junior

employees in achieving their goals. Tracked daily branch activity and

recommended alternatives to improve metrics.

Successfully opened a new office and attracted/retained new clients to

achieve annual deposit growth of $10 million.

Additional Employment: Positions of increasing authority with Suntrust

Bank, including Teller, Head Teller, and Financial Services Specialist.

Full details available on request.

PROFESSIONAL CERTIFICATIONS

Series 6 & 63 Licensed

Life, Health, and Variable Annuity Licensed

COMMUNITY INVOLVEMENT

American Heart Association

Junior Achievement

American Cancer Society - Making Strides against Breast Cancer

HOBBIES/INTERESTS

Soccer Coach

Odyssey of the Mind Coach

Running

Swimming

Cycling

Marathon and Triathlon races

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