Customer Service Supervisor

Kendra Rufino

**** ***** ******* *** ** Atlanta, GA 30339 404-***-****

***********@*****.***

Objective

To obtain employment at the Criminal Justice Field.

Summary of Skills

( Quickbooks ( Start new client file ( Google Tools-

Calendar, Documents, Insightly, Spreadsheets ( Customer Service

( Computer Technology ( Bilingual ( Microsoft Word, Excel,

PowerPoint

Education

Chattahoochee Technical College

Criminal Justice Major 2008 - 2011

Professional Experience

Meyring Law Firm-Atlanta, GA April 2011 to June 2011

Legal Assistant

. Answer phone calls (screen calls)

. Update all contact information (clients, vendors, employees,

attorneys)

. Set up client appointments and free 10 minute consults

. Set up new client files

. Write business letters to newspapers

. Set up appointments with other attorneys

. Invoice and collect payment from clients

. Read and screen emails

. Translate for Hispanic clients

. Record or summarize calls and all contact

. Witness Wills, Trusts, and Estate Planning

. Revise Codicils, Wills, and Trusts

Copeland's -- Atlanta, GA September 2010 to Present

Server

. Greeting guests

. Take orders

. Pay attention to detail

. Entertain guests with conversation

. Assist guests with their every needs

. Complete tasks given by supervisor

Red Lobster - Atlanta, GA March 2009 to September 2010

Server

. Greeting guests

. Take orders

. Pay attention to detail

. Entertain guests with conversation

. Assist guests with their every needs

. Complete tasks given by supervisor

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