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Project Manager Customer Service

Location:
Roswell, GA, 30075
Posted:
June 29, 2011

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Resume:

Carol Damato

Jacksonville, FL 904-***-**** *****.******@***.***

PROFESSIONAL PROFILE

Highly competent executive assistant with 20 years of office, project management, sales and customer service

experience. Detail oriented with strong skills in communication and organization.

CORE COMPETENCIES

Communication Skills Results Oriented

Proficient in Microsoft Office Problem Solving Skills

Self-Motivated Dependable

Excellent writing, grammar, spelling Success Driven

PROFESSIONAL EXPERIENCE

TODAY’S OFFICE PROFESSIONAL Jacksonville, FL 2008-

Present

Administrative Assistant

• Work for various companies in the Jacksonville area including the Jacksonville Jaguars, Landmar

Homes, Park Plaza Condominiums and CDI Government Services on a temporary basis.

• Utilize Microsoft Office.

• Provide customer service.

THOMAS RANNEY INTERIORS Jacksonville, FL 2006-2008

Project Manager

• Effectively maintained professional relationships with clients.

• Utilized vendors to order all furniture, fabric and accessories.

• Assured jobs were on track, completed on time and as agreed.

• Scheduled installations and follow-up satisfaction calls.

• Tracked all job costs, figured mark-ups and prepared invoices.

• Originated all correspondence using Microsoft Word.

• Maintained monthly record of detailed financial transactions for CPA.

MANUAL WOODWORKERS & WEAVERS Hendersonville, NC 2004-2006

Outside Sales Representative

• Consistently exceeded sales quotas over a 24 month period.

• Successfully called on existing accounts in North Florida.

• Dramatically increased the number of new customers by making cold calls to retail stores in North

Florida.

• Attended all semi-annual Atlanta Gift Shows at America’s Mart to serve existing clients and generate

new business.

DAMATO & ASSOCIATES Jacksonville, FL 1996-2004

Co-Owner and Outside Sales Representative

• Sold sports related and gift merchandise to accounts in North Florida and South Georgia.

• Targeted new businesses to increase sales and customer base.

• Tracked sales of company representatives to monitor overall volume.

• Attended semi-annual Atlanta Gift Show to showcase and represent gift lines to existing and new

accounts.

JACKSONVILLE CHAMBER OF COMMERCE Jacksonville, FL 1994-

1996

Administrative Assistant

• Efficiently maintained member lists comprised of major corporations, Jacksonville City Council

members and local businesses.

• Actively assisted in planning meetings and developing agendas for various Chamber events including

the Quarterly Trustee Meetings, the Martin Luther King, Jr. Breakfast and Military Appreciation.

• Attended Quarterly Trustee Meetings, in addition to scheduled conventions.

NATIONWIDE INSURANCE Port Orange, FL 1991-1994

Office Manager

• Reported to 5 insurance agents, providing secretarial assistance.

• Provided customer service to clients visiting office.

• Assisted in processing auto and homeowners’ insurance claims.

AMERICAN AUTOMOBILE ASSOCIATION Lake Mary, FL 1985-

1991

Project Manager National Travel Department, 1988-1991

• Assisted in assigning diamond ratings to hotels and restaurants appearing in AAA TourBooks.

• Founded and edited national field inspector newsletter.

• Prepared and submitted budget variance report.

• Composed articles for various AAA publications regarding the department’s activities, for national

distribution to all AAA members.

• Wrote speeches for AAA executives pertaining to our department.

Administrative Assistant, 1985-1988

• Worked closely with VP at National Travel Department to compose correspondence to AAA members.

• Gained knowledge of AAA rating procedures to effectively communicate written information with other

departments.

• Effectively answered inquiries from AAA members, hotel and restaurant owners to explain diamond

ratings and handle any inquiries.

EDUCATION

Daytona Beach Community College, Daytona Beach, FL

Seminole Community College, Orlando, FL

North Fulton High School, Atlanta, GA



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