Customer Service Sales
Resume:
Jennifer R Elstran
Fort Collins, CO 80526
************@*****.***
Objective
Challenging position as a part time administrative assistant which will allow me to further utilize
my existing skills and enable to acquire new abilities.
Qualifications
• Typing: 57 wpm
• Strong organizational and analytical skills.
• Capable and practiced in handling complex and multifaceted tasks.
• Eight years experience in a customer service related fields.
• Able to relate well to the public, very personable and comfortable on the telephone.
• Well-versed in Windows, Microsoft Office, Excel, PowerPoint, and basic Internet.
Employment Experience
Shopko, Apparel Supervisor, October 2010 – May 2011
Observe, coach, and lead apparel team to provide excellent customer service
Trained new teammates
Responsible for closing the store and arming security system
Use suggestive selling techniques to drive store sales
Created and typed departmental memos
Build lasting and meaningful relationships with customers.
Use suggestive selling techniques to drive sales.
Shopko, Men’s Apparel Specialist, November 2008 – October 2010
Led a small team in the recovery process.
Responded to requests for assistance in person or via phone.
Operated a register to process sales or returns during high traffic periods
Shopko, Service Desk Specialist, April 2008 – November 2008
Provided customers with exceptional service while answering questions and taking calls.
Responsible for operation of all cash registers and appropriate staff.
Maintained records and filing system.
Processed sales and returns quickly, accurately, and efficiently.
Observe, coach, and evaluate all assigned teammates
Education
University of Wisconsin River Falls, WI
B.S., Broad Area Business Administration, Emphasis, Management, May 2010
References available upon request.
Contact this candidate