Customer Service Management

Devin Else

Houston, TX. Zip ***** • 713-***-**** • *********@*****.***

QUALIFICATIONS

SUMMARY

Employment Professional with over seven years of progressively advanced

administrative skills, including presentations, trainings, supervising

volunteers, recruiting, counseling, courtroom representation for Special

Advocates, maintaining databases and case files. Experienced in working in

fast paced environments that demand strong leadership, organization,

customer service, and communication skills. Detail orientated and able to

finish tasks in a timely manner. Capabilities Include:

Recruiting New Hire Office

Orientations Administration

Case Management

Employment Excel/ PowerPoint

Conflict Resolution

applications & testing Supervisory Skills

EXPERIENCE

Recruitment & Eligibility

HIGHLIGHTS

Created forms, job search tools and training materials for a more efficient

client screening process.

Conducted New Hire Orientations.

Processed New Hire Forms, I-9, W-4, and Workman’s Comp .

Active recruiting for three major contract companies including T-Mobile, Best

Buy and Geek Squad.

Interviewed applicants for CSR, Supervisor, and Management positions.

Processed job offer letters and conducted exit interviews for all employees.

Administered typing tests, spelling and basic skills tests for job applicants.

Management & Supervision

Trained 15 volunteers in a 3 week course, to certify them as a Guardian ad

Litem, to represent abused children in Court Proceedings.

As Supervisor, led 8 counselors in Summer Camp for 80 children .

Coached and Monitored 2 Inbound Customer Service Teams of 12 each for

Quality Control Management.

Mentored, Trained and Supervised over 8 staff members on company policies

and procedures.

Customer Service & Support

Assisted customers with completion of applications and creation of resumes

to determine service needs and eligibility.

Provided professional advice to clients who need Job Search Guidance, Career

Advice or Placement.

Provided Supportive Services to individuals needing extended services such

as clothing, transportation, education and training

EMPLOYMENT COUNSELOR, TWC Houston, TX 2008- Present

EMPLOYMENT HUMAN RESOURCES RECRUITER, NCO Financial Systems, Houston, TX 2005-2006

HISTORY CASEWORKER, Court Appointed Special Advocates, Victoria, TX 2004-2005

DISABILITY CLERK, Texas Migrant Council, Victoria, TX 2003-2004

ADMISSIONS COUNSELOR, Texas Employment Foundation, Victoria, TX 2002-2003

EDUCATION AND Colorado Technical University Online - Colorado Springs, Colorado

TRAINING Education Level: Bachelors Degree (May 2011)

Major: Business Administration

Minor: HR Management

Colorado Technical University Online - Colorado Springs, Colorado

Education Level: Associates Degree

Major: Business Administration

Minor: HR Management

Colorado Technical University Colorado Springs, Colorado

Project Planning Certification

Issued: May, 2010

Colorado Technical University Colorado Springs, Colorado

Business Fundamentals Certification

Issued: September, 2010

COMMUNITY

Court Appointed Special Advocates (2002-2004)

INVOLVEMENT

Humble Area Assistant Ministries (2005-2006)

Kingwood Upward Basketball, Athletic Department (2005-2007

The GYM Basketball ( 2008-2009)

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