Customer Service Manager
Resume:
Michelle RanD
objective
Seeking a long term career with an established company where my
experience may be used to the benefit of my employer while
providing a challenging, rewarding, and further expanding
knowledge of position offering opportunity predicated on
performance and results.
accomplishments
2001 - 2012 Notary Public
Hillsborough County, FL
Bonded through Advantage Notaries.
1999 Policies, Procedures, & Documentation
Irvine, CA
Info Mapping Technologies.
1998 - 1999 AIIM
Tampa, FL
Member of Association for Information & Image Management.
qualifications
Proficient in QuickBooks, Microsoft Word, Excel, Outlook,
Access, Act and others.
Experience
2011 - Present CoolJuice Beverage Company
Dunedin, FL
Business Administrator
Responsible for A/R, A/P, Bank Recs, Weekly Reporting with
Executive Summary including percent changes.
Perform monthly financial reporting including Profit & Loss
Statements, Trial Balance, Balance Sheet & Cash Flow Statements.
Payroll including hourly, salary, commissions, and
sub-contractors.
Process Credit & Trade references for opening with new Vendors.
Daily Customer Service and Vendor Relations.
2006 - 2010 Easy A/C
Tampa, FL
Bookkeeper/Office Manager/Finance Manager/Dispatcher
Responsible for A/R, A/P, Bank Recs, Quarterly & Annual Budgets,
and P&L Statements.
Revised Pricing Structure to increase GP's.
Payroll including hourly, salary, commissions and job costing.
Responsible for running all credit applications.
Instrumental in developing new advertising concepts.
Designed and implemented Dispatching System.
Dispatched all Sales, Service and Warranty calls to appropriate
personnel.
Increased sales from $2 million to $4 million.
2005 Logan's Wholesale Furniture
Tampa, FL
Bookkeeper/Operations Manager
Responsible for A/R, A/P, and Bank Reconciliation.
Oversee warehouse and office to ensure all aspects of quality
control.
Process Credit & Trade references for opening with new Vendors.
Responsible for all shipping and receiving of product.
Daily Customer Service and Vendor Relations.
Human Resources.
2004 Tomato Thyme Corporation
Riverview, FL
Bookkeeper/Office Manager
Responsible for A/R, A/P, and Inventory Control.
Oversee office work flow from initial orders received,
acknowledged, and executed.
Bookkeeper for Route Sales Division.
2001 - 2003 Viacom Outdoor Group
Tampa, FL
Assistant to VP of Real Estate - Regional & Local Market
Process commission reports/expense reports for RE
Representatives.
Review and process Lease Change Forms and Check Requests.
Process Ground Rental and Percentage Payments.
Track new and renewal Leases.
Issue work orders for maintenance of property.
Maintain Vegetation Management Permits and Reviews.
Compile pertinent information for various legal matters.
Audit Lease files for tax reporting purposes.
Coordinate travel arrangements for Vice President.
2000 JLM Industries
Tampa, FL
Finance
Responsible for daily balancing and input of all payments
received.
Designate appropriate cost GL's, month end GL closing and
balancing.
Track and correspond with AE's and Customer Service on payment
discrepancies.
Obtain necessary Trade References for credit inquiries received.
Correspond with Treasurer on credit history to establish Credit
Line Limitations.
Obtain Liability Insurance when necessary.
1999 Merrill Lynch
Tampa, FL
Client Associate
Assist Financial Consultants in opening financial management
accounts.
Designate cash reserves and mutual fund investments.
Perform various disbursements, broker transfers & obtain
required documentation.
1995 - 1998 IMC Mortgage Company
Tampa, FL
Policies & Procedures
Assist Management in establishing productivity standards and
tracking mechanisms.
Create documentation for departmental policies, procedures, &
training classes.
Analyze work flows.
Coordinate supplies and personnel needed to produce training,
policy/procedure manuals, organizational charts, etc.
Coordinate meetings with Supervisors.
Contact this candidate