Customer Service Process

Zulema Verdugo

OBJECTIVE: To obtain a long term position where I can utilize my knowledge and develop my skills.

SKILLS: Microsoft Office: Word, Excel, PowerPoint, And Outlook.

45WPM

Fluent in English and Spanish.

EXPERIENCE: 04/11-05/11 (CONTRACT) AZ Department of Revenue Phoenix, AZ

Corporate Job Bank Staffing

Mailroom Clerk

-Sort mail according to postmark date

-Process income tax payments

-Divide income and payment slips

12/10-12/10 CONTRACT Walgreens Mail service Tempe, AZ

Aerotek Staffing

Receptionist/Recruiter

-Answer multi-line phones

-Provide excellent customer service

-Perform administrative duties such as email, faxing, filing and computer work.

12/09-11/10 Corona Ranch & Rodeo Grounds Phoenix, AZ

Receptionist

-Answer phones and transfer calls on multi-line phone system

-Take payments and process paperwork

-Cash handling

-Book events and set meetings

-High volume customer service

05/09-10/09 Century tell communications Tempe, AZ

CSR Rep

-High volume outbound calls

-Sale of internet, long distance and dish network

-Provided excellent customer service

09/08-02/09 Sheikh Shoes Tempe, AZ

Cashier

-Maintain register area clean

-Keep track of money in register

-Cash and electronic transactions

EDUCATION: 03/2008. G.E.D

REFERENCES: Vanessa Barrera-Corona Ranch-702-***-****

Jennifer Garell-Walgreens Mail-480-***-****

Ethan Garret-Walgreens Mail-480-***-****

1134 E Desert Dr.

Phoenix, AZ 85042 602-***-**** *************@***.***

Contact this candidate