Customer Service Engineer

Christel knight

**** ******** ***** ( HAMPTON, GA 30228 ( 770-***-**** (

**********@*****.***

Qualifications

SEEKING A POSITION WHERE I CAN FURTHER MY SKILLS FOR CAREER

ADVANCEMENT, UTILIZING PUBLIC RELATION, MARKETING, SUPERVISION,

AND ADMINISTRATIVE FUNCTIONS.

Accounts Receivable Process Management Account Executive- Public Relations &

Invoices/Payment Transactions Marketing

Communication, writing, proof reading, Records Organization & Management

speaking Multi-task & ability to accomplish

Interpersonal Skills in person & by projects

phone Office Administration & coordinating

Vendor Negotiations & Management events

Preparation of contracts & modify as Licensed Realtor

requested

Professional Experience

CREDIT COLLECTOR 11/07 TO 5/11 COOPER INDUSTRIES - PEACHTREE CITY, GA

Handles daily A/R processes; manage vendor/supplier relations; and oversaw

the timely, accurate processing of invoices, purchase orders, expense

reports, credit memos and payment transactions. Maintain adherence to

corporate, accounting standards; address field related issues from

customers regarding accounts receivable; and ensure accurate and compliant

A/P files and records in accordance with company policies and government

regulations. Manage the accurate and timely collection efforts of $9M

portfolio per month for large, multi-site organizations. Set-up new

accounts and establishes credit limit derived from information in Dunn &

Bradstreet Report and financials. Review existing customer accounts for

possible credit line increases.

Licensed Real Estate Agent- 05/08- Present GRAHAM BROKERS & ASSOCIATES -

Griffin, GA

Legal Assistant- 05/06-11/07 VALUED SERVICES LLC- Peachtree

City, GA

Assistant to General Counsel/Vice President, review all legal documentation

to be submitted to Small Claims Court, Administrative and secretarial

duties as assigned. Investigate and resolve cashier check problems with

bank personnel. Add and delete store employees to bank accounts.

Responsible for approving legal filings for collection accounts for 500 pay

day loan stores throughout the US.

Mortgage Loan Officer- 01/06-11/07 LIVING PROOF MORTGAGE- Griffin, GA

Analyze financial & credit data matching customer needs with the

appropriate loan program. Prepare reports and spreadsheets. Implement new

marketing tools to generate new business. Marketing & Public Relations.

Receive applications, quotes the rate of points, follow-up activities, loan

lock registration, cold calling. Maintain files and records. .

CHRISTIAN MINISTRIES HOSPICE, INC/ SPECIAL OCCASIONS EVENT CENTER- Griffin,

GA

Executive Assistant/Public Relations/Marketing -06/04-05/06

Assistant to CEO, Account Executive responsible for new clients and

vendors, Market products & services to various organizations and

administrative and secretarial duties as assigned. Set-up and coordinate

luncheons with physicians, hospitals and case managers to present an

overview of various services offered. Assist family members with the

initial admission process and paperwork needed to enter in the Hospice and

Personal Care facility. Coordinate events, company and charitable

functions. Negotiation of contracts, booking event space, arrange food and

beverage, order supplies, order event signs, and ensure appropriate d cor

(floral, linens, color schemes, etc). Create and revise room layouts for

each event, collection of payments. Propose new ideas to improve the event

planning and implementation process. On-site production and clean-up for

events as necessary. Prepare name tags, materials, notebooks, packages,

gift bags, registration lists, seating cards, etc. Attend community

events. Maintain files and records. Develop brochures, forms, and monthly

newsletter. Update procedures and forms for company operations.

Industrial / Quality Engineer- 10/93-06/04 COOPER-STANDARD AUTOMOTIVE

-Griffin, GA

Cross-functional team member and team Engineer responsible for process

improvement. Implement and train plant-wide personnel the process of SIX

SIGMA and LEAN Manufacturing. Supervise Lean Associates- generate job

tasks & open issues list for completion. Organize and conduct workshops

resulting in plant-wide improvements, train new and current employees on

new policies and procedures. Create job description, create work

instructions, procedures, job postings, and interview candidates for

various positions. Perform Internal Audits- QS9000/ISO9000 Compliance.

Provide customer service support to manufacturing. Act as liaison for

internal and external customer such as Daimler Chrysler, Ford and General

Motor. Travel to customer site to perform presentations, audits and

resolve customer related issues.

Education

GEORGIA MLS INSTITUTE - LICENSED REALTOR- 2009

GRANT WRITING USA - GRANT WRITER CERTIFICATE- 2005

University of georgia- pARALEGAL CERTIFICATION- 2004

gREEN BELT SIX SIGMA -2002

western kentucky university- communication & leadership

university of tennessee- understanding process control (spc)

devry institute of technology- electronic technician- 1989

Notary public

income tax preparer

Affiliations

MEMBER, NATIONAL ASSOCIATION OF REALTORS

Member, Heart of Georgia Board of Realtors

Member, Pike County Chamber of Commerce,

Member, Spalding Collaborative

Technology Summary

. MS OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK) ( SAP ( ORACLE ( GETPAID

( DESKTOP PUBLISHER ( EDI SYSTEMS (ERS SYSTEMS

. AS400/BPICS Systems ( Kronos Attendance Tracker (AutoCad (Westlaw (

Quicken ( Q-Funds (Dunn & Bradstreet

. Experian Business Credit

770-***-**** ( **********@*****.***

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