Customer Service Administrative Assistant
Resume:
ROSA PALENCIA
San Jose, CA **116
Cell: 408-***-****
e-mail: **************@*****.***
SUMMARY: Ten plus years experience in Customer Service and
Administrative Support roles in the high tech, financial and
construction industries. Demonstrated ability to work well under
pressure with excellent organizational, analytical skills and
ability to prioritize and meet aggressive deadlines.
WORK EXPERIENCE:
Summit Remodeling Co., Inc., Construction, San Jose, CA
11/08-08/10 Accountant/Administrative Assistant
o Reconciled company's financial accounts; Checking Account,
Maximizer Account, CD Account and petty cash.
o Ensured payroll checks were properly calculated with ADP fees
and taxes and posted into American Contractor.
o Managed and tracked quarterly payroll reports and reviewed
with COO.
o Responsible for managing A/P, A/R and ledger reports.
o Developed and generated reports to assist in prioritizing
customer billing and supplier payments.
06/08-11/08 Office Manager
o Responsible for creating new customers in American
Contractor, managing project schedules, while ensuring the
project stayed within budget.
o Responsible for scheduling meetings, and booking travel
arrangements for executive management.
o Managed phones, walk-in clients, ordered supplies and
processed travel expenses.
First Franklin Financial, Financial, San Jose, CA
08/04-12/07 Broker Appraisal Auditor
o Evaluated consumer loan applications to ensure qualifications
met company policies and procedures.
o Created process improvements to streamline lending procedures
and reduce loan turnaround time.
o Requested and analyzed broker verification reports to
determine final approval by verifying data and loan amounts.
o Reviewed and updated appraisal license, W9 and omission
insurance information.
o Responsible for coordinating and completing broker appraisal
approval process.
o Generated appraisal status reports weekly to help prioritize
and maintain on-time schedule.
Cisco Systems Inc., Networking, Santa Clara, CA
04/02-07/04 Account Representative
o Prepared reports and financial statements in a timely manner
to Executive Management.
o Retrieved documents, records, and reports while maintaining
confidentiality.
o Performed duties such as MRO buying, which included issuing
service contracts for new contract hires.
1/01-4/02 Customer Service Operator
o Prepared agendas and made arrangements for board meetings.
o Assisted Executive Management with travel arrangements.
o Processed and input all customer orders in a timely fashion
and handled complaints in a prompt, courteous and efficient
manner.
o Managed a high volume of client calls which required in depth
knowledge of company products.
6/00-1/01 Lobby Ambassador
o Resolved all requests and appropriately routed pertinent
information to appropriate staff.
o Provided accurate and appropriate information to all callers
according to policies and procedures.
o Investigated customer complaints and resolved issues
according to company procedures.
o Responsible for fully documenting all incoming and outgoing
calls.
Full Service Temporaries, Technical Staffing, San Jose, CA
1/98-5/00 Senior Recruiter
o Performed customer training for new employees and was
responsible for customer presentations.
o Documented all client job requests, checked resumes for job
placement, interviewed, and hired new employees.
o Performed reference checks, matched employees work experience
with client's job requests.
o Set up weekly meetings with recruiters and management to
discuss open accounts.
COMPUTER PROFICIENCY:
Applications
o MS Excel, MS Word, MS Access, MS Powerpoint, MS Outlook,
American Contractor 8.2 (Accounting Software) .
EDUCATION:
San Jose High Academy, General Education, San Jose, CA
o Diploma Granted
De Anza/Foothill College, Accounting Fundamentals, Cupertino, CA
o Completed Accounting Courses
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