Service Manager

Rita Nabel

** ********* ***. ******, *** Jersey *7730

Hm: 732-***-**** Cell: 732-***-****

Email: *********@*****.***

Objective: - Looking for a position where I could utilize my 30+ years of experience

Computer skills: MS Outlook, MS Word, MS Excel, Power Point and MS Project

Work Experience:

1/2006 – 9/2009

Internal Revenue Service (Appeals) - Management Program Analyst/Project Analyst

Responsibilities included planning, coordinating, and developing comprehensive reports to improve the overall

development and execution of organizational programs. This included quantitative or qualitative analysis and evaluation

of programs. Provide management with information about improving initiatives and strategic plans. Implement new

policies, allocates needed resources and oversee the development of facilities, systems and financial budgets.

Specialized in MS Project in preparing work-break down structures.

05/1997 - 12/2005

Internal Revenue Service (Appeals) – Office Manager

Responsible for the smooth operation of the day-to-day business of the New Jersey Appeals Office, which consisted of

80 employees. Responsible for staffing, equipment, and organizational needs. Duties included negotiating pricing of

products from vendors to meet budget, interviewing job applicants, managing payroll, scheduling daily activities for the

office. Liaison for upper management

09/1993 – 05/1997

Internal Revenue Service (Appeals) - Executive/Chief Secretary

Provided high-level administrative support by conducting research, preparing statistical reports, handling information

requests, preparing correspondence, arranging conferences and scheduling meetings. Trained and supervised lower-

level clerical staff.

05/1980 – 09/1993

Internal Revenue Service (Appeals) - Supervisory Aide/Clerical Supervisor

Responsible for the planning and coordinating the activities of Appeals Aides and other administrative support workers.

Duties included assigning work and issuing specific deadlines. Ensuring work assignments proceed on schedule and

meet quality standards. Responsibilities included evaluating employee job performance and later discussing job

performance with employees. Responsibilities also included recruiting, interviewing and selecting employees for vacant

positions.

01/1980 – 05/1980

Internal Revenue Service (Appeals) – Clerk Typist

Responsible for answering incoming phone calls and retrieving messages. Served as a receptionist greeting taxpayers,

other employees from other offices and visitors. Keep record of scheduled appointments. Processed incoming and

outgoing mail. Responsible for timekeeping. Proofread various types of documents for accuracy. Updated various

files.

Awards: Received Performance Awards Annually

Education: Our Lady of Perpetual Help High School

Saint Francis College

References furnished upon request

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