Customer Service Human Resources

SARI AYYARIL VENUGOPAL

****, **** ********* *****, *** no: 2022-1, Phoenix, Arizona-85027

Cell: 913-***-****, Phone: 602-***-****

Email: ****.******@*****.***, **************@**********.***

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my previous

experience in a challenging environment to achieve the corporate goals

SUMMARY

Possess total of 2 years of experience in Customer Service and Recruiting field.

Interested Areas - Human Resources, Business / Marketing Coordination, Corporate & Channel

Handling, Key Account Management, Administration.

Team player with strong work ethics, committed to hard work.

Good communication and interpersonal skills.

Having a valid work authorization for USA.

PROFESSIONAL EXPERIENCE

Popular Vehicles and Services Ltd. – The number one Maruti Suzuki dealership in Kerala, India

Customer Relation Executive 2009 - 2010

Preparing Daily/Monthly/Quarterly customer service related reports.

Presenting/publishing the reports to the leadership.

Interacting with the management regarding the customer issues.

Handling customer complaints and suggest solutions for solving the issue in accordance with strict

company policies

Maintaining customer contacts.

Checking the daily vehicle deliveries.

Conducting events like customer meet, service camps etc.

I-Quovis Management Consultant - A leading national staffing services firm in Kerala, India

Associate Consultant 2008-2009

Preliminary Screening of Candidates Sourcing talent through different sources.

Handling initial recruitment.

Demonstrating industry knowledge.

Coordinating interview with candidates and clients.

Regular follow up with clients and business partners.

Preparing presentations and reports.

ACADEMICS

BBA (2006) Mahatma Gandhi University, Kerala, India

Technical Skills:MS Word, Excel, PowerPoint, Internet Browsing

PROJECTS AND INTERNSHIPS

A project in Human Resources Management on the topic “A study on Workers

Participation in Management at Travancore Cochin Chemicals Ltd., Eloor”, Kerala, India

An internship training in KSE Ltd., Irinjalakuda, Kerala, India

A project in Marketing Management on the topic “Customer Satisfaction of Modern

Bread in Hindustan Uniliver Ltd., Edappilly”, Kerala, India

A social project on the topic “Influence of Internet Among Youngsters” with Special

Reference to Kodungallur Municipality(Kerala, India)

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