Customer Service Sales Representative

Olga T. Hernandez

****- *** ******

Brooklyn, N.Y 11209

Cell (732) 501- 8947

*************@*****.***

Objective: To obtain a challenging position with a progressive organization

which will utilize my skills, abilities, experience and education in

administration and management, while allowing myself to acquire new

abilities.

Education:

Briarcliffe College, Bethpage, NY

Bachelor's Degree in Business Management, August 2010

Associates Degree in Business Administration, May 2008

Fort Hamilton High School, Brooklyn, NY

High School Diploma in General Education, June 2004

Experience:

December 2010 - April 2009

Store Supervisor/ Sales Representative

Padilla News Corporation, Jamaica, N.Y

Presented and sold company products and services to current and potential

clients

Followed up on new leads and referrals resulting from field activity

Prepared proposals, presentations and sales contracts

Prepared Paperwork to activate and maintain contract Services

Provided a positive working environment and handled employee issues

appropriately and in a timely manner

Resolved customer problems or complaints by determining optimal solutions

Provided exceptional customer service and ensured the employees also

provided the same level of service.

Checked receipts of materials delivered. (I.E. Newspapers and Magazines)

Kept inventories of supplies and deliveries

Served as an intermediary between CEO and store owners

Managed company revenue, including cash handling, deposit reconciliation

and delivery of deposits

March 2009- May 2008

Secretary

NestSeekers International, New York, N.Y

Prepared and managed correspondence, reports and documents

Maintained schedules and calendars

Arranged and confirmed appointments

Organized internal and external company events

Handled incoming mail, phone calls and other material

Communicated verbally and in writing to answer inquiries and provided

information

April 2008 - December 2007

Receptionist

Financial Aid Department, Briarcliffe College, Bethpage N.Y

Handled all official company correspondence efficiently

Upgraded all office filing system

Typed entire company documents and correspondence

Answered a high volume of phone calls in a polite and professional manner

Responsible for training of new employees who joined the department

October 2007- November 2004

Secretary/Sensei Assistant

Hoteikan Dojo Karate School, Brooklyn N.Y

Scheduled classes for students.

Helped assist Sensei's while they instructed classes.

Answered telephone, greeted students, answered questions and directed

students to appropriate staff.

Organized and maintained files and records.

Managed front desk.

Skills:

Typing: 75wpm

Strong organization and analytical skills.

Excellent interpersonal skills, office etiquette and phone manners.

Software: All Windows operating systems, Microsoft Word, WordPerfect and

Excel.

Language: Fluent in Spanish

References: Available upon request

Contact this candidate