Medical Customer Service

Karina Alderete

********.******@*****.***

559-***-**** Cell 559-***-****

P. O. Box 595

Selma, CA 93662

SUMMARY OF QUALIFICATIONS

* Bilingual: English/Spanish

* Exceptional interpersonal communication skills

* Excellent clerical skills and knowledge of medical terminology

* Proficiency with Microsoft Word/Excel/Outlook

EDUCATION

* Heald College, Fresno, CA

* Associate in Applied Science degree in Medical Assisting

* Graduation: January 2011

* Phi Theta Kappa Honors Society

* Deans List Recipient

* President's List Recipient

* 4.0 GPA

SKILLS

MEDICAL LABORATORY PROCEDURES

* Give intradermal, intramuscular and subcutaneous injections

MEDICAL CLINICAL PROCEDURES

* Prepare patient for examination

* Prepare examination room

* Wrap and label instruments for sterilization

PHARMACOLOGY

* Knowledge of the classifications of drugs

* Calculations of simple drug dosages

* Explain drug usage and side effects to patients

MEDICAL BILLING AND CODING

* Prepare and process medical claims

* Input relevant information from patient records to claim forms

* Use correct billing methods for appropriate medical practice

MEDICAL OFFICE PROCEDURES

* Manage reception are with customer service techniques

* Communicate with patients in a confidential, ethical manner

* Function as a productive team member

EMPLOYMENT EXPERIENCE

Deborah Finegold, Mark S. Kuo, Selma, CA

April 2011-Present

Medical Office Administration

Greet patients, obtain medical history, call insurance companies to obtain

patients insurance benefits, answer phones,send fax informartion, collect

payments from patients, imput data into the computer system, call insurance

claims, and file charts.

Dr. Charles M. Curry, Fresno, CA

December 2010-

April 15,2011

Medical Assistant

Room patients, interview patients for medical history, sterilize equipment

and properly dispose of contaminated supplies, check insurance, schedule

surgeries, schedule appointments, make referrals, lab work, urinalysis,

assist the doctor in biopsies, run and log urinalysis and autoclave, and

assist in billing and claims.

Dinuba Medical Center, Dinuba CA

October 2010-November 2010

Rural Medical Clinic, Completed 160 hours of externship.

Administered injections, called in patients to take their vitals, performed

EKGs, ear lavage, venipuncture, capillary puncture, prepared patients for

examinations, roomed patients, vital signs, prepared patients for check-up,

charted chief complaint, injections and medications being taken, translated

for doctor and patients in Spanish.

Little Caesars Pizza, Selma CA

January 2010-

Present

Cashier

Manage money and assist customers in a fast paced environment.

Tower Chiropractic, Fresno, CA January 2009-April 2009

Chiropractor Assistant

Hired to assist the Chiropractor during an increase in business project for

three months. Handled patient inquiries, and performed scans using

Myovision.

VOLUNTEER EXPERIENCE

Bethel Lutheran Home, Fresno, CA

Nursing Home Hospitality Volunteer

October 2004-April 2008

Sang, entertained, and conversed with the patients.

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